Office Manager

I am seeking an experienced Office Manager to become a part of an elite medical practice at BIOEVOLVE, San Diego OrthoBiologics and Sports Center. This is a concierge style medical facility specializing in Regenerative Medicine for Orthopedic Conditions.

Responsibilities

• Manage and oversee all administrative functions of the office and day-to-day operations
• Maintain office efficiency by organizing and implementing office systems, ensuring smooth communication and collaboration with all team members, coordinating meetings/events and providing general support to the team
• Direct patient engagement
• Perform routine Front Desk tasks to support medical staff
• Communicate with insurance companies for proper verification/authorization for Imaging, patient visits, procedures and diagnostic tests.
• Coordinate and schedule patient appointments, follow-up visits, and referrals, ensuring timely and accurate scheduling to minimize wait times and maximize patient satisfaction.
• Handle patient inquiries and concerns in a professional and compassionate manner, striving to exceed patient expectations and enhance the overall patient experience.
• Oversee billing and insurance claims processes, working closely with billing specialists to resolve any issues and ensure timely payment.
• Manage inventory and supplies, including ordering and restocking medical supplies and office equipment as needed.
• Reviewing pricing and treatment plan for cash procedures
• Processing payments
• CRM utilization and other software for patient engagement
• Patient Education
• Assist with Medication administration if needed
• Help with Scanning and uploading documents
• Collaborate with healthcare providers to streamline office workflows and improve efficiency in delivering patient care.
• Data Entry for tracking patient outcomes
• Assisting with chart notes and scribing for the physician if needed

Qualifications:

• Education:
• Equivalent experience will be accepted in lieu of the required degree or diploma.
• Bachelor’s in Business Administration, Healthcare or related field
• 3-5 years experience in Healthcare, Office manager or other equivalent, related field. Experience in Orthopedics preferred.

· Knowledge of medical terminology, anatomy, and physiology

· Strong communication and interpersonal skills

· Excellent organizational skills and attention to detail

· Leadership skills, including team building, coaching/mentoring with the ability to motivate and engage others.

· Ability to multitask and prioritize tasks in a fast-paced environment

· Tactical and analytical thinking and planning skills, and can develop plan to accomplish objectives, identify obstacles and resolve operational issues.

• Compassionate and patient-centered mindset with a commitment to delivering high-quality services
• Willingness to learn and adapt to new technology
• Able to work independently, proactively and collaboratively with the rest of the team
• Reliable
• Ability to take direction from the physicians and management
• Ability to thrive in a cutting-edge concierge environment
• Ability to work/interact with diverse population while respecting cultural and linguistic differences and fostering and inclusive work environment
• Experience with high call volume

· Proficiency in electronic medical records (EMR) systems

· Ability to work a 40hr work week

· BLS certification

· Phlebotomy Experience

Benefits:

• Compensation: based on experience
• 10 d PTO (vacation), 5 days sick, holidays 8
• Medical / Dental / Vision / 401K/work comp

Full time position

Pay: $60,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person