Office Manager / Customer Service & Sales Coordinator

Office Manager / Sales & Customer Service Coordinator (Hybrid)

Next Level Exterior Care – Auburn Hills, MI

Full-Time | Hourly + Bonuses | Growth Opportunity

Next Level Exterior Care is a fast-growing exterior cleaning company specializing in window cleaning, power washing, and gutter services. We are looking for a driven, organized, and sales-minded Office Manager to take control of our customer communication, scheduling, and office operations.

This is a high-impact role — you will be directly responsible for helping generate revenue, improve customer experience, and keep our crews running efficiently.

Responsibilities:

• Answer inbound calls and convert leads into booked jobs
• Make outbound calls to:
• Follow up on estimates
• Rehash unsold jobs
• Request Google reviews after completed jobs
• Schedule and dispatch 2–6 crews efficiently
• Manage CRM (Housecall Pro) for jobs, estimates, and communication
• Handle invoicing, payments, and QuickBooks tasks
• Communicate with customers via phone, text, and email
• Solve customer issues and maintain 5-star service
• Keep daily operations organized and running smoothly

What We’re Looking For:

• Strong sales + customer service skills (MUST HAVE)
• Experience with CRM systems (Housecall Pro preferred)
• Experience with QuickBooks
• Excellent computer and communication skills
• Highly organized and detail-oriented
• Ability to multitask in a fast-paced environment
• Problem solver who takes ownership
• Reliable, self-motivated, and results-driven

Pay & Bonus Structure:

• $20–$25/hour (based on experience)
• Performance Bonuses:
• $10–$25 per job booked
• $5 per Google review collected
• 2% on closed “rehash” (unsold) jobs
• Monthly Bonus Potential: $500–$1,500+

Why Join Next Level Exterior Care:

• Fast-growing company with strong systems
• Hybrid flexibility (mostly office + some remote work)
• Clear path to higher-level management role
• Performance-based income (you control your earnings)
• Team-oriented, positive work environment

To Apply:

Please reply with your resume AND answer the following:

• What CRM systems have you used? (Have you used Housecall Pro?)
• Describe your sales or customer service experience
• Are you comfortable making outbound calls and closing jobs?
• What is your experience with QuickBooks?
• Why would you be a great fit for this role?
• Do you have experience with CRM software? (Yes/No)
• Do you have QuickBooks experience? (Yes/No)
• Are you comfortable with outbound sales calls? (Yes/No)
• How many years of customer service experience do you have?
• Are you willing to work in a hybrid role?

Join us as an Office Manager / Customer Service & Sales Coordinator to be the heartbeat of our organization—driving operational excellence while delivering outstanding service. Your expertise will empower our team to succeed while creating a welcoming environment for clients and colleagues alike!

Pay: $20.00 - $25.00 per hour

Benefits:

• Health insurance
• Paid time off

Application Question(s):

• How many years of customer service experience do you have?

Experience:

• Office management: 1 year (Preferred)

Ability to Commute:

• Auburn Hills, MI 48326 (Preferred)

Work Location: Hybrid remote in Auburn Hills, MI 48326