Office Manager / Dispatcher

The Office Manager/Dispatcher will handle customer calls, schedule and dispatch service technicians, and provide support for office and bookkeeping functions including accounts receivable, accounts payable, invoicing, and month-end close. This is a full-time, salaried, exempt, in-office position reporting to the General Manager and Regional Vice President.

Primary Responsibilities

• Answer and resolve incoming service calls; dispatch technicians based on skills, location, and availability
• Maintain service schedules and ensure timely response to customer commitments
• Communicate with customers regarding service status, delays, and resolutions
• Support service invoicing and process service reports
• Perform bookkeeping tasks: record transactions, manage A/P and A/R, process payroll timesheets, reconcile accounts, and generate financial reports
• Assist with month- and year-end close
• Assist’s VP’s finance with intercompany related task
• Ability to learn and understand new software programs
• Experience using/learning vendor portals
• Ability to maintain organization across multiple software/internet platforms

Secondary Responsibilities

• Build strong relationships with customers, vendors, and staff.
• Promote preventive maintenance and additional services.
• Participate in meetings, training, and occasional overtime.
• Perform other duties as assigned.

Qualifications

• High school diploma or GED required; Associate’s/Bachelor’s in Accounting, Finance, or Business preferred.
• Proficiency with computer software and technology.
• Strong organizational skills, attention to detail, and ability to multitask.
• Excellent communication and customer service skills.
• Experience in job cost accounting or dispatching with data entry experience, preferred.

Other Requirements

• Valid Social Security number and driver’s license.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Work Location: In person