Office Manager / Storage Operations Manager

Are you the kind of person who naturally takes ownership — the one your friends call when something needs to get organized, scheduled, or figured out? We are looking for that person.

Farmer Development, Inc. is a growing firm specializing in the development and maintenance of self-storage facilities nationwide. Our sister company, AXS Storage, operates a portfolio of tech-enabled, unmanned self-storage properties across Michigan and North Carolina, with more on the way. We are looking for one organized, dependable person to become the operational backbone of both — keeping our corporate office running smoothly and serving as the warm, professional voice of AXS Storage to our customers.

About the Role

This is a combined role. On the Farmer Development side, you will be the administrative point of contact for the office — supporting hiring and onboarding, managing trade shows and events, overseeing licensing and software/equipment tracking, and coordinating with vendors. On the AXS Storage side, you will handle customer inquiries via phone, email, and chat, maintain operations in our property management software, visit local facilities, coordinate vendors, and help onboard new properties.

You will report jointly to Tasha (CEO of AXS Storage) and Jared Pietila (SVP of Operations, FDI). You will work from our Fowlerville, Michigan headquarters Monday through Friday, with regular local travel to AXS Storage facilities (within ~3 hours) and bi-weekly weekend phone coverage from home as demand requires.

What You’ll Do

Office & Administration

• Serve as the administrative point of contact for the FDI office — the steady, dependable presence the team relies on day-to-day.
• Manage conference room scheduling, office supplies, mail, and vendor relationships (cleaning, water service, office supply, FedEx, printing).
• Support hiring end-to-end: post jobs, screen resumes, schedule interviews, and coordinate background checks.
• Onboard new hires — prepare paperwork, equipment, accounts, and building access so they are ready to go on day one.
• Plan and register for industry trade shows; coordinate booths, travel, and post-event reconciliation. Plan quarterly internal team-building events.
• Maintain master logs of state licenses, CE requirements, software subscriptions, and IT equipment — with no missed deadlines or untracked assets.

Storage Operations

• Be the warm, professional voice of AXS Storage — the responsive point of contact for customer inquiries, rentals, payments, and general support via phone, email, and chat (VoIP).
• Provide bi-weekly weekend phone coverage remotely as demand requires.
• Maintain daily operations in our property management software, QuickBooks Online, and related tools — clean data, accurate reports.
• Visit local AXS Storage facilities regularly for walkthroughs, lock checks, signage inspections, and light tasks (photographing units, verifying clean-outs).
• Coordinate third-party vendors for access control, internet/IT, camera systems, landscaping, snow removal, and pest control. Manage on-site facility technicians.
• Manage the lien process for delinquent tenants, including notices, auctions, and unit turnover.
• Verify online listings (Google, storage directories, AXS Storage website, AI platforms) are accurate and competitive; recommend improvements to drive rentals.
• Support the CEO in implementing SOPs across all facilities and onboarding new properties into the AXS Storage operating model.

Room to Grow

As you become established, the following are available for growth:

• Cross-training in Accounts Payable and Accounts Receivable.
• Sitting in on departmental meetings and providing organizational support.
• Helping develop training programs and systems for Facility Maintenance, Capital Improvements, Major Projects, and Finance & Administration.
• Contributing to pricing strategy, rate adjustments, and revenue planning for the AXS Storage portfolio.

Who You Are

• Strong sense of ownership. You take initiative, solve problems, and follow through without being reminded — you close loops.
• Customer-focused. You enjoy helping people and are comfortable having real conversations. Patient, warm, and solutions-focused on every interaction.
• Organized. Excellent attention to detail; you do not cut corners on procedures or data entry.
• Tech-comfortable. Confident with cloud-based tools (Google Workspace, QuickBooks Online, property management software) and quick to learn new ones.
• Flexible. You can manage multiple priorities and shift gears comfortably.
• Discreet. You handle confidential employee, customer, and company information with care.

Qualifications

• Bachelor’s degree in business administration, office management, hospitality, or a related field.
• 2–3+ years of experience in administrative coordination, customer service, property management, hospitality, or office support.
• Strong written and verbal communication skills.
• Valid driver’s license. (Farmer Development provides transportation for all work-related travel.)
• Ability to lift/carry up to 30 lbs occasionally and perform facility walkthroughs, including stairs and outdoor areas.
• Availability for bi-weekly weekend phone coverage, handled remotely via VoIP.

Why Join Us

• Be in early. Join a growing company with strong leadership and a clear vision — with real opportunities to grow into broader responsibilities.

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Health savings account
• Paid time off

Work Location: In person