Office Operations Assistant - Bookkeeping

Brief Description: An established 42-year-old IT/Telecommunications Integrator in the Upstate New York Area is looking for a unique individual to become a key player in our Victor Office Operations. We are looking for highly motivated individuals that are eager to learn and apply proven company processes for successful customer service and business management functions in the exciting field of Data communications, Data Center Operations and Security.

As the Office Operations Assistant, you will be engaged in accurate management of billing and service order tracking systems. You will also provide support for the following:

Partial List of Candidate’s Experience:

·         Maintenance of the Solution Delivery System to yield accurate and “up to date” data for order processing, billing, purchasing, sales and marketing related support.

·         Data Entry for these systems is shared by multiple people

·         Oversee the Accurate management of the company PURCHASING functions

·         Oversee & Support for JOB COST accounting/reporting functions and processes

·        Identify, research and resolve customer issues using computer data, company personnel and resources

·        Share and support in efficient and expedient follow up of customer inquiries not immediately resolved

·        Research billing issues

·        Recognize, document and alert supervisor of trends in customer calls and service issues

·        Recommend process improvements

·        Support for Marketing and Sales Staff

·        Possible assistance with seminars, user days, exhibitions, etc

·        Serve as point person for maintenance scheduling, mailing, supplies, bills etc.

·        Manage General Ledger and Bank Statement reconciliations

·        Manage relationships with vendors

·         Company Culture Ambassador

o   Create, Schedule & Oversee Team Building Events

·        Provide General Support to visitors

·        Manage CUSTOMER SERVICE Systems through telephone interaction and CRM management and updating

• ·         Other Duties not assigned that contribute to TEAM accomplishment of Company Goals