Office Operations Manager

The Repair Guy is a fast-growing residential handyman company built on trust, systems, and customer experience. We are looking for a highly organized, detail-driven Office Operations Manager to run the backend of the business and own day-to-day office operations.

This role is not entry-level and not a task-by-task assistant role.

You will be the person responsible for keeping customers informed, schedules accurate, systems clean, and operations running smoothly — so the owner and technicians can focus on growth and execution.

If you are someone who naturally organizes chaos, catches problems early, and takes ownership without being micromanaged, this role will feel natural to you

What You’ll Be Responsible For

Customer Service & Communication

• Answer inbound calls and respond to texts/emails professionally
• Schedule jobs and estimates accurately
• Follow up with new leads, pending estimates, and existing customers
• Handle customer issues and callbacks with professionalism and empathy
• Be the main communication bridge between customers, technicians, and management

Scheduling & Operations

• Manage daily and weekly production schedules
• Coordinate technician calendars and job timing
• Adjust schedules proactively when issues arise
• Ensure jobs are prepared properly before technicians arrive

Office & Backend Management

• Maintain accurate records in our CRM (Markate)
• Track job details, notes, and customer communication
• Assist with payroll prep, time tracking, and documentation
• Track expenses and keep records organized
• Support hiring efforts (posting ads, screening calls, scheduling interviews

Systems & Organization

• Keep internal systems clean, organized, and up to date
• Identify breakdowns and communicate them early
• Improve processes when something is inefficient or unclear
• Make sure nothing “falls through the cracks”

What Success Looks Like in This Role

• Customers feel informed and taken care of
• Schedules are accurate and current
• Callbacks and issues are handled systematically
• The owner is not chasing information
• Tasks are completed without reminders
• Problems are identified before they turn into fires

Required Qualifications

• 1–3+ years in an office manager, operations, or CSR role
• Experience in home services, construction, or trades preferred
• Strong organizational and time-management skills
• Comfortable with Google Workspace, spreadsheets, and CRM systems
• Clear written and verbal communication
• Self-directed and accountable
• Detail-oriented to the point where mistakes bother you

Remote Work Requirements

• Quiet, professional workspace
• Reliable internet
• Comfortable handling calls during business hours

Job Type: Full-time

Pay: $40,000.00 - $55,822.63 per year

Benefits:

• Paid time off
• Referral program

Application Question(s):

• Describe, step-by-step, how you would organize and manage a busy home service office with incoming calls, schedules, customer requests, and follow-ups

Work Location: Remote