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Office Operations Manager

Join a Growing Team That Values Excellence, Accountability, and Positive Culture

Milestone Plumbing, Inc. is a well-established and growing plumbing company serving residential and small commercial clients across Milwaukee, Waukesha, and Ozaukee counties. Since 2011, we’ve built our reputation on strong values, exceptional client service, and a supportive team environment.

We are creating a new, high-impact role and are seeking a highly organized, proactive Office & Operations Manager to serve as the central hub of our daily operations. This is an opportunity to not just fill a role—but to shape it into a critical function that drives efficiency and growth across the business.

If you thrive in a fast-paced environment, communicate exceptionally well, take ownership of your work, and lead by example, this role is for you.

What You’ll Do

You’ll play a key role in supporting our clients, field team, and office operations—ensuring consistency, accountability, and efficiency across the company.

Accounting & Financial Support

Manage accounts receivable and accounts payable with accuracy and timeliness
Perform bank and credit card reconciliations
Review and reconcile vendor statements
Verify, code, and post invoices and payments in QuickBooks
Support financial reporting and assist with higher-level financial responsibilities as needed
Resolve discrepancies while maintaining strong vendor and partner relationships

Client Service & Communication

Answer incoming calls with professionalism, urgency, and a client-first mindset
Schedule appointments and assist with accurate quoting over the phone
Ensure all referrals and leads receive timely follow-up
Proactively maintain strong relationships with clients and contractors
Resolve client concerns and implement improvements to prevent recurrence

Operations & Office Management

Maintain an organized, efficient office environment
Develop, document, and improve systems, workflows, and procedures
Manage scheduling and dispatch coordination, proactively resolving conflicts
Serve as the communication bridge between office and field teams
Support reporting, data tracking, and performance metrics
Collaborate with the warehouse team to strengthen inventory processes
Take ownership & lead on projects after bid is approved to make sure all materials are ordered to meet the project's deadlines

What We’re Looking For

Highly organized with exceptional attention to detail
Strong verbal and written communication skills (this is a must)
Customer-service driven with professionalism and follow-through
Proactive problem-solver who takes ownership and drives results
Comfortable upholding high standards and fostering accountability
Team player willing to jump in wherever needed
Other duties as assigned

Bonus Points If You Have

Experience with ServiceTitan (or similar field service software)
Hands-on experience with QuickBooks
Bookkeeping, accounting, or financial support background
Experience in plumbing, HVAC, or home services

What Sets You Apart

Positive, solution-oriented mindset that uplifts team culture
Ability to lead by example and inspire others
Strong sense of ownership and accountability
Drive to improve systems, efficiency, and processes
Pride in doing things the right way every day

Why You’ll Love Working Here

This is a central operations role with real impact. You’ll help drive efficiency, strengthen client experience, and support the continued growth of Milestone Plumbing. You’ll also have the opportunity to build and refine systems and influence how the business runs day-to-day.

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