Office & Project Coordinator

About Us

DR Heating and Plumbing is a fast-growing HVAC and plumbing company serving residential and commercial customers throughout East Idaho. We take pride in professionalism, strong customer relationships, and delivering high-quality work. We’re looking for a dependable, organized team member to help support our office and estimating team.

Position Overview

This role is a combination of front office support and estimator assistance. You will be the first point of contact for customers while also helping keep projects organized behind the scenes.

This is a great opportunity for someone who is detail-oriented, communicates well, and enjoys being part of a fast-paced team.

Key Responsibilities - Customer Communication (Front Desk / Phones)

• Assist with answering incoming calls and route them appropriately, when needed.
• Respond to customer inquiries via phone, email, and text, as needed.
• Provide a professional and friendly first impression to customers and team members

Estimator Support

• Prepare and organize submittal packages and closing documents
• Follow up with customers and suppliers as needed
• Assist in gathering material pricing and vendor quotes
• Process warranty documentation with vendors

Administrative Tasks

• Maintain accurate customer records and job files
• Upload photos, notes, and documents into company systems
• Assist with invoicing and payment collection when needed

This position will evolve as the company grows and is not limited to the responsibilities listed above.

Qualifications

• Strong communication and customer service skills
• Highly organized with strong attention to detail
• Ability to multitask and prioritize in a fast-paced environment
• Comfortable learning new software and systems
• Previous office, construction, or customer service experience preferred (but not required)

What We’re Looking For

• Someone who takes ownership and follows through
• A team player who communicates clearly with office staff, vendors, and customers
• Positive attitude and professionalism under pressure

Compensation & Benefits

• Hourly pay: $14-$18 per hour, depending on experience
• Opportunities for growth within the company
• Stable, year-round work

Pay: $14.00 - $18.00 per hour

Benefits:

• Dental insurance
• Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person