Office Representative

NelsonB Refreshing is hiring an Office Representative to take full control of our daily schedule, customer communication, and ongoing customer relationships.

This is not a receptionist role.

You are the control center of the office, managing the schedule, coordinating the team, handling customers, and ensuring every job runs smoothly from start to finish.

You are also responsible for driving repeat business through follow-ups and maintaining a strong, professional company image.

If you are highly organized, detail-focused, and thrive in a fast-paced environment, you’ll do well here.
If you struggle with multitasking, accuracy, or pressure, this is not the role for you.

What You’ll Do

• Own and manage the daily + upcoming schedule
• Handle all calls, texts, and customer communication
• Act as the primary point of contact for customers and team
• Optimize routes using zip codes for maximum efficiency
• Keep the schedule full, organized, and running smoothly
• Solve problems quickly, before they escalate
• Follow up with past customers to drive repeat business
• Educate customers and support additional service inquiries
• Manage basic social media, content, and flyers
• Accurately input all job details

Your job is simple: keep operations tight, customers happy, and the schedule optimized.

Who This Is For

• Extremely organized and detail-oriented
• Strong multitasker who can handle constant interruptions
• Quick thinker and problem solver
• Strong communicator, professional and clear
• Takes ownership and control of outcomes

Not a Fit If You

• Get overwhelmed easily
• Struggle with multitasking
• Make frequent mistakes
• Avoid responsibility
• Need constant direction

Requirements

• Experience in customer service, scheduling, or dispatch (preferred)
• Strong computer skills (CRM, scheduling tools, spreadsheets)
• High attention to detail and accuracy
• Strong communication skills
• Reliable, punctual, and consistent

Job Types: Full-time, Part-time, Permanent

Pay: $13.00 - $16.00 per hour

Benefits:

• Flexible schedule

Application Question(s):

• How do you stay organized and manage multiple tasks when everything is happening at once?

Work Location: In person