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Office Specialist - Cashier Focus
GUILFORD COUNTY GOVERNMENT
Transparency & Communication | Equity & Inclusion | Accountability
Service & Outcomes Excellence | Our People Matter
Description
GENERAL STATEMENT OF DUTIES
Process and maintains the records and written materials which represent the transactions or business of an office or organization.
DISTINGUISHING FEATURES OF THE CLASS
An employee in this class performs a variety of journeyman level duties in a specialized office management support role. Central to the performance of duties is the operation of a PC or other office device for the purpose of preparing a variety of letters, forms, documents, or computer database entries. Maintains records and files related to the operation of the office to which assigned. Decisions involve selecting the correct process or procedure from a larger number of procedural guides. Questions and problems are resolved using established policies and procedures. Informs the public of policies, procedures, and regulations. Public contact occurs in person, by phone, or by letter or memo with members of the general public or agency clientele, or employees of other offices and departments with which they interact. Work is performed under general supervision and is evaluated through observation, reports, and conferences.
Examples of Duties
DUTIES AND RESPONSIBILITIES
Essential Duties and Tasks
- Receive and process payments for property taxes, licenses, permits, and other county services.
- Issue receipts, balance daily cash drawers, and prepare deposits in accordance with county policies.
- Verify payment amounts and account information for accuracy.
- Respond to inquiries from taxpayers in person
- Maintain accurate records of transactions in the Tax Department's Billing and Collection System NCPTS
- Assist in reconciling daily collections and resolving discrepancies.
- Provide information about county tax policies, deadlines, and procedures to the public.
- Direct taxpayers to appropriate staff or departments when necessary.
- Comply with all county financial controls, cash handling procedures, and confidentiality requirements.
Knowledge, Skills, and Abilities
- Considerable knowledge of office practices and procedures.
- Ability to type with accuracy at the speed requited by the particular position.
- Ability to communicate effectively in person, by telephone, or in written form.
- Working knowledge of simple mathematics.
- Ability to summarize, compile, and tabulate narrative and numerical materials
- Ability to use judgement in organizing and establishing arrangement and format.
- Considerable knowledge of computer software systems.
Typical Qualifications
Bachelor's degree from an accredited college or university; OR Associate's degree; OR High school diploma or GED and two years of office support experience.
Supplemental Information
Work is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking, standing, bending, carrying of light items such as papers, books, small parts, driving an automobile, or use of a PC or other VDT to accomplish work objectives. No specific physical demands required. Mental demands and normal stress regarding achieving work deadlines are present.
Working Conditions:
- Environment: Work environment involves normal, everyday discomforts or unpleasantness. Work area has adequate light, heat and ventilation; environment is organized and stable.
- Hazards: Work presents no significant hazards to employees.
This position may require driving for this position whether driving a County owned or personal vehicle to conduct county business such as but not limited to attending conferences, meetings, or any other county related functions. Motor Vehicle Reports may be verified for valid driver's license and that the driving record is compatible with the county's driving criteria.
If a personal vehicle is operated for county business proper insurance is maintained as per Guilford County's vehicle use policy.
Special Note: This generic class description gives an overview of the job class, its essential job functions and recommended job requirements. However, for each individual position assigned to this class, there is available a completed job description with physical abilities checklist which can be reviewed before initiating a selection process. They can provide additional detailed information on which to base various personnel actions and can assist management in making legal defensible personnel decisions.
Guilford County is committed to providing Equal Employment Opportunity (EEO) to employees and applicants for employment regardless of color, religion, sex, national origin, age, disability, genetic information, sexual orientation or political affiliation. The County is committed to complying with all applicable federal, state and local laws that pertain to employment, and to providing a work environment that is free from discrimination of any kind. If you need an auxiliary aide, make the request forty-eight (48) hours in advance of the time the accommodation is needed by calling 336-641-3324.
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