Office Supervisor

Office Supervisor Full Time

Salary: £30,000 £35,000
Location: Bristol (BS39 area)

An exciting opportunity has arisen for an experienced Office Supervisor to lead a busy customer service department.

In this role, you ll oversee and coordinate daily administrative and customer service functions, ensuring smooth workflow, staff productivity, and compliance with company procedures. You ll play a key role in maintaining an efficient, well-organised, and supportive office environment.

Key Responsibilities:

• Supervise and coordinate daily team operations

• Organise workflow, delegate tasks, and manage workloads effectively

• Ensure calls and emails are handled promptly and professionally

• Maintain high standards of customer service

• Oversee order and payment processing

• Support the team in resolving customer queries and escalating when needed

• Communicate with credit control and transport teams to prioritise orders

• Conduct regular 1:1s and manage holiday/work rotas

• Provide training, guidance, and motivation to the team

• Drive process improvements and ensure compliance with policies and regulations

About You:

• Proven leadership experience within an office or customer service environment

• Confident in conducting 1:1s and developing team members

• Strong communication and delegation skills

• Excellent IT literacy

• Organised, motivated, and calm under pressure

• A proactive problem solver with a professional attitude

Hours:

• Monday to Friday, 8:00am 5:00pm (40 hours per week, 1-hour unpaid lunch)

• Saturday mornings on a rota basis (paid at overtime rate)

If you re a people-focused leader who thrives in a fast-paced environment and enjoys keeping operations running smoothly, we d love to hear from you.