Officer – E-Commerce Operations

We are looking for a detail-oriented and results-driven Officer – E-Commerce Operations to oversee end-to-end e-commerce operations across multiple online platforms and marketplaces. The ideal candidate will ensure smooth order processing, inventory accuracy, marketplace compliance, and operational excellence while driving continuous improvement initiatives.

Key Responsibilities

• Oversee daily e-commerce operations across multiple online marketplaces and brand platforms.
• Ensure timely and accurate order processing, fulfillment, and delivery.
• Monitor shipping performance and proactively resolve delays, exceptions, and customer issues.
• Coordinate with warehouse, logistics, and last-mile partners for smooth dispatch and tracking.
• Maintain accuracy of product listings (pricing, descriptions, images, availability) across platforms.
• Monitor inventory levels, manage SKU availability, and remove discontinued or inactive items.
• Track stock movement and coordinate replenishment planning with procurement and warehouse teams.
• Collaborate with marketing and design teams to implement promotional campaigns and marketplace content updates.
• Prepare and present inventory and operational reports, highlighting risks and performance trends.
• Maintain accurate records of orders, returns, customer feedback, and KPIs.
• Act as key liaison with marketplace account managers to resolve operational issues and optimize performance.
• Ensure compliance with marketplace policies, SLAs, and internal procedures.
• Provide guidance and support to junior team members.

Qualifications & Requirements

🎓 Education

• Bachelor’s degree in Business Administration, Supply Chain, E-Commerce, or a related field.
• Professional certification or training in e-commerce/operations is an added advantage.

💼 Experience

• 3–5 years of experience in e-commerce operations, supply chain, or marketplace management.

🧠 Knowledge

• Strong understanding of e-commerce platforms and marketplace policies.
• Knowledge of order fulfillment processes and inventory management.
• Familiarity with stock planning and reporting tools.

🛠 Skills

• Strong organizational and inventory management skills.
• Analytical and problem-solving ability.
• Proficiency in MS Office (especially Excel).
• Effective communication and coordination skills.
• Ability to follow processes accurately and work efficiently under pressure.