On Demand Courier (Bike Rider-Quick Commerce)

On Demand Courier (Bike Rider-Quick Commerce)

📍 Candidates must be based in the UAE.

⏱️ Immediate joiners preferred.

Location: Flexible

🔹 Core Job Responsibilities:

Policies, Processes & Procedures

• Adhere strictly to Standard Operating Procedures (SOPs) and safety requirements of EMX.
• Support operational efficiency by minimizing delays and exceptions.
• An understanding of how to handle sensitive data of a confidential nature.

Pickup & Delivery Operations

• Execute timely pickup and delivery of shipments in line with assigned territory and Service Level Agreements (SLAs).
• Follow optimized routes as assigned through company applications and dispatch instructions.
• Perform accurate scanning, delivery status updates and completion of delivery tasks using company systems and mobile applications.
• Capture and reconcile Proof of Delivery (POD), Cash on Delivery (COD) and Credit Card on Delivery (CCOD) transactions as per agreed SOP guidelines.
• Handle all packages with care to prevent loss, damage, or delay.
• Achieve individual delivery targets and qualify for performance-based incentives where applicable.
• Maintain assigned vehicle, equipment and delivery tools in safe and operational condition and report any defects or maintenance requirements promptly.
• Escalate any on-road or on-site challenges, such as access issues, customer unavailability or safety concerns, to support service continuity, customer satisfaction and continuous improvement of operational performance.

Customer Communication

• Provide professional and courteous customer interaction during pickups and deliveries.
• Address basic customer service queries and escalate issues to supervisor when required.
• Communicate proactively with Dispatch regarding delays, exceptions or delivery challenges.
• Ensure customer confirmations are properly recorded and submitted as per standard procedures.
• Handle exceptions in-field (e.g., customer not available, COD reconciliation issues) within SOP guidelines and escalate unresolved cases to the supervisor.

Other Tasks

• Perform any other responsibilities relating to this job request or work task as allocated by the Line Manager.

🔹 Requirements:

• Proven experience in a courier, delivery, or similar role is preferred.
• Valid UAE bike driving license with a minimum of 1 year of driving experience.
• Good knowledge of local routes and familiarity with navigation and delivery applications.
• Basic smartphone proficiency for handling delivery apps and GPS tools.
• Physically fit and capable of riding for extended periods.
• Strong communication and time management skills.
• Ability to work in a fast-paced environment and handle multiple deliveries efficiently.
• Prior experience in quick commerce or short delivery time models (e.g., 15-minute delivery) is an advantage.