Onboarding Specialist

iyzico

iyzico was founded in 2013 to provide online payment services and artificial intelligence-based payment technologies to businesses of various sizes in the world of e-commerce. By making the complex payment processes simple through its easy and secure platform, iyzico had achieved significant successes through supporting thousands of businesses in digitalization and was acquired by the global payment systems giant PayU in 2019. With such robust structure, iyzico is operating on the principle of democratising financial services and making them accessible for everyone alongside the services it provides to businesses.

Through iyzico Buyer Protection, consumers’ concerns regarding shopping online are resolved and better experiences are enabled. Control is handed back to the consumers by 24/7 live support through the iyzico mobile app and convenience in cancellation/returns processes. To this date, more than 2 million consumers shopped online under the security provided by iyzico Buyer Protection and this number is increasing daily. Via pay with iyzico, which is a blended payment solution, millions of consumers who do not use banking can safely shop online under the belt of iyzico Buyer Protection.

iyzico continues to simplify online shopping for both consumers and sellers by the simple, accessible, and innovative technologies it developed.

Responsibilities

• Reviewing individual and corporate merchant applications and related documents
• Checking whether customers comply with the Central Bank, MASAK and iyzico criteria
• Following new merchant procedures from the application phase
• Ensuring the completion of the process of new merchants in accordance with iyzico standards
• Sending business contracts to new merchants
• Finding solutions to new merchants’ questions and problems via phone and e-mail

Qualifications

• Bachelor or associate degree in the related discipline of the economic and administrative sciences or equivalent experience
• Self-motivation and self-responsibility the ability to learn quickly and work independently and in a team, with minimum direction
• Have experience in Onboarding or Customer Relations teams
• Customer-oriented thinking and giving importance to customer satisfaction
• Attention to detail, responsible and able to take initiative
• Can be flexible to work weekends, holidays and/or extended hours as needed
• Experience in e-commerce or the payment industry is a plus

What We Offer

• A culture of continuous development: conferences, in-house events to stay up-to-date on current trends and technology. (Everyone’s encouraged to get on the stage and share expertise with teammates and the community)
• Online Training Platform (Free access to Udemy, Harvard ManageMentor, Getabstract, etc.
• Freedom under responsibility is our common mindset. That’s how we designed our flexible working model called iyzico Homequarters. Our headquarter is in Altunizade
• An iyzicoMate is assigned to help you with anything you may need on your onboarding
• A detailed orientation program designed for you to fully grasp the iyzico culture
• Meal & Internet Allowance
• Transportation Allowance
• A gift voucher to meet tech needs and ergonomic workspace at home
• Employee support program: free psychological counseling, legal advice, financial advice etc.
• Private health insurance
• Macbook
• 1 day birthday leave