Online Community & Customer Services Manager

JOB DESCRIPTION

Position: Online Community & Customer Service Specialist Location: Dubai, UAE Type: Full-Time

KEY RESPONSIBILITIES

Community Management

• Regularly update and grow company communities on Instagram and WhatsApp
• Create and post engaging content to keep communities active and informed
• Monitor interactions, respond to comments, and maintain a positive brand presence

Customer Service

• Handle customer inquiries, complaints, and feedback across Instagram and WhatsApp
• Ensure timely, professional, and friendly responses at all times
• Maintain logs of customer interactions and flag recurring issues

WhatsApp Setup & Management

• Set up and manage WhatsApp Business account including automated replies, catalogs, and broadcast lists
• Build and maintain customer contact lists and segmented broadcast groups
• Run WhatsApp campaigns for promotions, updates, and re-engagement

REQUIREMENTS

• 2+ years in community management, customer service, or social media
• Hands-on experience with WhatsApp Business
• Strong written and verbal communication in English (Arabic is a plus)
• Consistent, proactive, and able to manage multiple conversations simultaneously
• Familiar with Instagram and Meta Business Suite

Pay: AED6,000.00 per month

Work Location: In person