Online Customer Support

We are looking for a dedicated and customer-focused Online Customer Support Specialist to manage customer inquiries across our digital platforms. The ideal candidate will ensure a high level of customer satisfaction by providing timely and effective support.

Key Responsibilities:

• Respond to customer inquiries via email, chat, social media, and online platforms
• Handle customer complaints, returns, and refund requests in a professional manner
• Provide accurate product and service information to customers
• Coordinate with internal teams (sales, logistics, warehouse) to resolve issues
• Monitor and manage orders, deliveries, and customer feedback
• Maintain records of customer interactions and transactions
• Ensure customer satisfaction and build strong customer relationships
• Support online sales platforms (e.g., marketplace accounts) when required

Requirements:

• Proven experience in customer service or online support (UAE experience preferred)
• Strong communication and problem-solving skills
• Ability to handle pressure and manage multiple tasks
• Proficiency in Microsoft Office and online systems
• Familiarity with e-commerce platforms is an advantage
• Fluent in English (Arabic is a strong advantage)

Preferred Skills:

• Positive attitude and customer-oriented mindset
• Attention to detail and organizational skills
• Ability to work independently and as part of a team

Work Location: In person