Onsite Community Manager

Seeking a dynamic and experienced Community Manager for the beautiful Anthem Parkside Community Association, located in Anthem, AZ. The community includes 7,229 homes for nearly 20,000 residents. Founded in 1990 AAM is celebrating 35 years of being the industry leader of Professional HOA Management services in the United States. We specialize in the forward planning and strategic management of master planned, single family, condominium, active adult, urban high‐rise and mid‐rise communities. With over 1,000 employees among 15 offices in 13 states, AAM is a professional and reliable leader within our industry. For more information, visit www.associatedasset.com.

Here are just a few reasons why AAM may be the perfect fit for your career in HOA management:

• Ranked by Phoenix Business Journal as a top company to work for in Arizona over the past 15 years!!!
• 90 day training program for new managers
• Use of cutting-edge industry technology to streamline work processes
• Work/life balance
• Benefits that include medical, dental, vision, paid holidays and vacation, 401k with company match and more
• Cell phone and mileage reimbursement
• Continuing industry education (CAASP & CAAM)
• Growth opportunities as we continue to be the fastest growing HOA management company in the US

Position Summary:

Primarily responsible for providing community management and effective customer service to designated communities/homeowners through in-depth knowledge of Covenants, Conditions & Restrictions (CC&Rs) and management of contracts.

Position Responsibilities:

• In conjunction with the Board of Directors, manage the business of the association to maintain property values, foster positive owner/resident relations and quality of life for all Association members.
• Utilizing exceptional leadership and interpersonal skills to develop a strong working relationship with community board members, committee members and owners.
• Recommends and implements procedures that ensure compliance with federal, state, and local laws regarding community association management and ensures compliance with state disclosure requirements for resale buyers.
• Performs community tours as required in conjunction with the community governing documents and AAM’s management contract, tracks community non-compliance issues, sends appropriate notices and follows established fine and collection policies established by the Board.
• Manages architectural control process ensuring compliance with established Design Guidelines and policies for Design Review, responsible for all communication with owners regarding compliance matters.
• Plans, organizes, and assists the Board in conducting Board and annual membership meetings, prepare and provide board packages and provide required notification of meetings.
• Reviews monthly financials and submits A/P to the management company.
• Establishes, drafts, executes, and supervises community annual budget, manage capital improvements, review monthly financial statements, prepare variance reporting, monitor community A/P, delinquent accounts, approve and code all vendor invoices.
• Secures competitive contract bids, presents comparative bid reviews, supervises, and ensures compliance of all executed contract terms and conditions and oversees community and contractor liability insurance requirements.
• Supervises on-site association staff, chairs staff meetings, communicates and coordinates management activities.
• Reviews incident reports, responds, and implements timely solutions accordingly.
• Performs other related duties as directed.

Knowledge, Skills and Abilities:

• • Excellent interpersonal skills: outgoing & communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression, strong public speaker.
  • Time Management: the ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
  • High attention to detail.
  • Facilities management skills and experience.
  • Experience working with HOA's or other entities that involved knowledge and enforcement of Governing Documents.
  • Exceptional organization and tracking skills.
  • Ability to function efficiently in a high volume, fast-paced environment.
  • Ability to proficiently utilize computer programs and company database systems, including Microsoft office, internet, and e-mail systems.
  • Ability to interact and work positively and effectively with staff and residents at all levels.
  • Ability to work collaboratively and cooperatively within the department as well as with other departments.

Minimum Requirements:

• High school diploma or GED and three (3) years of full time, paid, professional experience in a Community Manager role, preferably onsite and within a large master planned association, encompassing the following:
• • Proven customer service experience: A strong emphasis on problem-solving, seeking harmony and defusing conflict.
  • Experience working with HOAs or other entities that involved knowledge and enforcement of Governing Documents.
  • Contract administration.
  • Vendor management.
  • Meeting facilitation with boards of directors and/or business partners.
  • In-depth knowledge of budgets, financial administration, and general accounting (collections, past due accounts, invoices, etc.), preferably in the HOA industry.
  • HR and personnel management experience.
• Valid driver’s license.

Physical Demands & Work Environment:

• Sitting at a workstation utilizing a computer and other office equipment.
• Walking and/or driving throughout community as needed for inspecting common areas per management contract as well as other HOA related matters.
• Capable of working evenings and weekends as necessary.
• Sitting and standing for moderate periods of time.

Experience

Required

• 3 year(s): High school diploma or GED and three (3) years of full time, paid, professional experience in a Community Manager role, preferably onsite and within a large master planned association encompassing the following: Strong customer service experience, emphasis on problem-solving, seeking harmony and defusing conflict. Knowledge and enforcement of Governing documents. Contract administration, Vendor management. Meeting facilitation with boards of directors/business partners. Valid driver's license.
• 2 year(s): High school diploma or GED and two (2) years of experience as an HOA Community Manager encompassing all of the following: Customer service experience with strong emphasis on problem-solving, seeking harmony and defusing conflict. Experience working with HOAs or other entities that involved knowledge and enforcement of Governing Documents. Contract administration. Vendor management. Meeting facilitation with boards of directors and/or business partners. Valid driver's license.

Education

Required

• High School or better

Licenses & Certifications

Preferred

• CAASP
• CMCA
• CAAM

Behaviors

Preferred

• Team Player: Works well as a member of a group
• Leader: Inspires teammates to follow them
• Functional Expert: Considered a thought leader on a subject
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

• Self-Starter: Inspired to perform without outside help
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.