Onsite Manager

DESCRIPTION GENERAL

The main objective of the On-site Manager position is to assume responsibility for the operation of the work center and ensure the achievement of business objectives through the performance of its human team. The On-site Manager plays a key role in management and leadership to achieve maximum profitability and service excellence.

ROLES AND RESPONSIBILITIES

• Team Leadership and Motivation: Encourage the work team to achieve maximum business profitability. Foster a positive and productive work environment.

• Schedule Management: Prepare schedules for the entire team, ensuring adequate coverage according to operational needs.

• Disciplinary Management: Personally communicate sanctions in accordance with the company's Disciplinary Code, applying disciplinary measures when necessary and in a fair manner.

• Operations Supervision: Monitor the stands and all areas through cameras and in person, ensuring excellence in the service of the entire team and identifying both good and bad behaviors.

• Complaint and Incident Management: Ensure that complaints and incidents received are efficiently managed, seeking effective and satisfactory solutions for customers.

• Image and Maintenance: Take care not only of the treatment we provide to the customer, but also of what we transmit through our image. This includes the maintenance, cleaning, and condition of staff uniforms, as well as the overall appearance of the workplace.

• Personnel Management: Participate in the selection processes of new employees, monitoring and evaluating them. Ensure that the team receives the appropriate training to perform their functions effectively.

• Goal Tracking: Setting and closely monitoring business goals, taking proactive steps to achieve and exceed them whenever possible. Lead the team of porters in their work shift, acting as a reference and setting an example of the behaviours and attitudes expected in service excellence.

• Constantly evaluate your work team and provide corresponding improvement instructions for staff development.

REQUIREMENTS

• Secondary education.

• Previous experience in supervisory positions or similar roles

• Leadership skills and ability to manage teams.

• Knowledge of the company's procedures and regulations.

• Professional and friendly attitude with customers and team.

• Ability to work in a team and under pressure.

• Medium-high English.

COMPETENCES

• Leadership

• Personnel management.

• Effective communication

• Troubleshooting

• Time management

• Customer orientation.

• Analytical thinking

• Conflict management

• Adaptability.