Onsite Role: Help Desk Specialist in Washington DC

Hi,

Hope you are doing well.

We have a Contract opportunity with one of our major clients. They are looking for Help Desk Specialist for one of their important projects.

Position: Help Desk Specialist
Location: Washington DC (5 Days Onsite)

Duration: Long Term Contract

Required: Secret or Clearable or able to obtain

Must have ITIL V5

Job Description:

• Must have three or more years of experience servicing customers in a Desktop Support role.

Configure, installs, and supports desktop computers, laptop computers, handheld devices, printers, monitors, portable data storage devices, and other general peripherals.

• Provide technical ability to troubleshoot, diagnose, and repair computers, laptops, and other peripherals.
• Provides enhanced desktop and user support service to VIP customers.
• Relocates IT equipment including desktop computers, printers, monitors, portable data storage devices, and other general peripherals.
• Configures IT devices for secure operation, including installation of security software, software updates, and other configurations as required.

Connects and configures IT devices to use computer networks.

• Diagnoses hardware and software failures, communicates the remediation plans to users, and provides status updates.
• Provides software support for users (as identified by the task), including basic to advanced software operations and general use of computers and peripherals.
• Supports desktop maintenance, including inventory and software distribution, and security maintenance, including virus updates and patch management.
• Provides virtual assistance sessions such as Windows Remote Assistance and Apple Remote Desktop.
• Develops end-user documentation and instructions.
• Contributes knowledge and updated information to maintain the Desktop Support Standard Operating Procedures (SOPs) and Training manuals for support.
• Supports disaster recovery and adapts to various types of situations, clients, and tools.
• Ability to work well under pressure and to meet deadlines as needed.
• Uses an IT ticket system, is responsible for receiving and tracking the trouble tickets, assigns them to a technical specialist (could be themselves or someone else) for action and ensures that their tickets are resolved, and closed out with the customer and in the system.
• Tracks and updates the movement of all IT assets (laptops, desktops, printers, etc.) within the stipulated database and within time constraints.
• Stays in regular communication throughout the day with other tiers of support and Management staff.
• Maintains a professional attitude and appearance, while always providing excellent customer service, to include maintaining a good work ethic and assisting other analysts when needed.
• Participates in troubleshooting of issues with the drive towards root cause identification
• Must be able to obtain a Public Trust security clearance.
• Experience with Mac hardware and software is desired.
• Candidate agrees to obtain ITIL Foundation level certification within their first 3 months of employment.

One or more of the following industry certifications is highly desired.

• Help Desk Institute (HDI)
• CompTIA A+
• CompTIA Network+
• CompTIA Security++
• MCSA: Windows 10
• MCSE: Desktop Infrastructure
• MCDST: Microsoft Certified Desktop Support Technician
• ITIL Foundation (within 3 months of hire).

Job Types: Contract, Permanent

Pay: $25.00 - $27.00 per hour

Expected hours: 40 per week

Work Location: In person