OP / Counselling Staff

Job Description:
Contact: 6381490061
Location: Perundurai road, Erode
Qualification: Life science degree OR B.Sc Psychology , M.Sc Psychology
Fresher to 2 years exp

Job Description:

OP:

• Handle new and repeat patient registrations and maintain accurate records.
• Manage doctor appointment scheduling, rescheduling, and confirmations.
• Coordinate patient movement across departments (consultation, lab, pharmacy, ultrasound, billing).
• Provide basic information about services, consultation fees, packages, and procedures.
• Collect payments, issue receipts, and maintain billing records.
• Address patient queries or route them to the appropriate staff.
• Ensure proper queue management and reduce patient wait time.
• Maintain confidentiality and ensure patient data is accurately entered into the hospital system (HIMS/CRM).
• Follow infection control and safety protocols in the outpatient area.

Counselling ( Treatment / Financial Counselling):

• Provide initial counselling to walk-in or referred patients regarding IVF, IUI, and other treatment options.
• Educate patients about treatment timelines, required tests, consent forms, and procedural steps.
• Clarify doubts and address concerns related to cost, risks, and treatment success.
• Offer emotional support and explain the importance of adherence to treatment schedules.
• Coordinate with doctors and lab teams to ensure patients are fully informed and comfortable.
• Encourage patients to stay on track with treatment and follow-up appointments.
• Maintain documentation of counselling sessions in compliance with data privacy policies.
• Follow up with patients who miss appointments or drop out of treatment plans.

Job Types: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹20,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Education:

• Bachelor's (Preferred)

Experience:

• total work: 1 year (Preferred)
• Counselling: 1 year (Preferred)

Work Location: In person