OPD Manager

Department: Operations / Medical

Job Summary:

The Clinic Manager is responsible for overseeing the daily operations of the clinic, ensuring efficient workflow, high-quality patient care, and compliance with healthcare standards and regulations. The role involves supervising staff, managing budgets, improving processes, and ensuring patient satisfaction.

Key Responsibilities:

• Oversee day-to-day clinic operations and ensure smooth functioning of all departments.
• Supervise medical and administrative staff, including scheduling, training, and performance evaluation.
• Monitor patient flow and ensure timely and quality service delivery.
• Manage budgets, expenses, and inventory control.
• Ensure compliance with health and safety regulations and company policies.
• Handle patient complaints and feedback professionally to improve service quality.
• Collaborate with doctors, nurses, and other healthcare professionals to enhance clinical performance.
• Prepare operational reports and performance metrics for management review.
• Develop and implement policies and procedures to improve efficiency and patient satisfaction.

Qualifications and Requirements:

• Bachelor’s degree in Healthcare Management, Business Administration, or related field (Master’s degree preferred).
• Minimum of 5 years of experience in healthcare management or clinic operations.
• Strong leadership, organizational, and communication skills.
• Knowledge of healthcare regulations and quality standards.
• Proficiency in medical software and MS Office applications.