OpenAir Analyst

Who are we?

Welcome to the era of Velsera! Seven Bridges, Pierian & UgenTec have combined to become Velsera.

Velsera is the precision engine company. We empower researchers, scientists, and clinicians to drive precision R&D, expand access to, and more effectively leverage analytics at the point of care.

What will you do?

System Administration & Configuration:

• Manage user accounts, roles, permissions, and security settings within OpenAir.
• Configure and customize OpenAir fields, forms, reports, workflows, and modules to align with business requirements (e.g., project setup, billing rules, revenue recognition).
• Maintain data integrity and accuracy across the platform, including data import, migration, and auditing
• Stay updated on OpenAir releases, new features, and industry best practices, ensuring optimal utilization.
• Support and manage NetSuite/OpenAir integrations with other systems (e.g., NetSuite Finance and others).

User Support & Training:

• Provide ongoing technical support to users, addressing issues, questions, and troubleshooting problems related to OpenAir functionality.
• Develop and deliver user guides, documentation, and training sessions for system processes and best practices to drive user adoption.

Reporting & Analytics:

• Create and maintain custom reports, saved searches, and dashboards to track key performance indicators (KPIs) related to projects, resources, time, and financials.
• Analyze data and processes to provide insights and recommendations for business improvement.

Collaboration & Process Improvement:

• Work closely with project managers, finance teams, IT teams, and other stakeholders to ensure OpenAir aligns with operational goals, improves processes, decreases errors, and increases efficiency.
• Identify opportunities for process improvements and system enhancements.
• Provide guidance on best practices for project management, resource management, and financial operations.

Technical Proficiency:

• Proven experience with NetSuite OpenAir (or similar Professional Services Automation – like Certinia)
• Strong understanding of OpenAir PSA modules (Project Management, Resource Management, Time & Expense Management, Project Accounting, Reporting & Analytics).
• Experience with NetSuite ERP is often required, particularly for roles involving integration.
• Familiarity with NetSuite's customization tools (SuiteAnalytics, SuiteFlow, SuiteBuilder, SuiteScript - 1.0/2.0), API integrations (SuiteTalk, REST APIs).
• Experience with SQL or similar querying languages is a plus.

Functional Knowledge:

• Strong understanding of financial operations, accounting workflows, and business process automation.
• Experience in project management principles and methodologies.
• Familiarity with revenue recognition concepts.

Analytical & Critical Thinking Skills:

• Strong analytical skills and attention to detail to identify issues, analyze data, and propose solutions.
• Initiative-taking problem-solving abilities and a calm head in high-pressure situations

Requirements

What do you bring to the table?

• Experience: 3-7+ years of experience in system administration, with considerable experience in NetSuite OpenAir.
• Technical Knowledge: Strong understanding of OpenAir configuration, SQL, XML, or APIs is often preferred.
• Functional Expertise:
• • Knowledge of professional services business processes, specifically project accounting, resource management, and billing.
  • Excellent verbal and written communication skills.
  • Excellent organizational skills and attention to detail.
  • Strong analytical and problem-solving skills
• Soft Skills: Strong analytical, problem-solving, and communication skills.
• Education: Bachelor’s degree in business administration, Information Systems, Engineering, or other industry-related field required

Benefits

Our core values

People first. We create collaborative and supportive environments by operating with respect and flexibility to promote mental, emotional and physical health. We practice empathy by treating others the way they want to be treated and assuming positive intent. We are proud of our inclusive diverse team and humble ourselves to learn about and build our connection with each other.

Patient focused. We act with swift determination without sacrificing our expectations of quality. We are driven by providing exceptional solutions for our customers to positively impact patient lives. Considering what is at stake, we challenge ourselves to develop the best solution, not just the easy one.

Integrity. We hold ourselves accountable and strive for transparent communication to build trust amongst ourselves and our customers. We take ownership of our results as we know what we do matters and collectively we will change the healthcare industry. We are thoughtful and intentional with every customer interaction understanding the overall impact on human health.

Curious. We ask questions and actively listen in order to learn and continuously improve. We embrace change and the opportunities it presents to make each other better. We strive to be on the cutting edge of science and technology innovation by encouraging creativity.

Impactful. We take our social responsibility with the seriousness it deserves and hold ourselves to a high standard. We improve our sustainability by encouraging discussion and taking action as it relates to our natural, social and economic resource footprint. We are devoted to our humanitarian mission and look for new ways to make the world a better place.

Velsera is an Equal Opportunity Employer:

Velsera is proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information