Operation Analyst || Night Shift

Operations Analyst

About Houzeo

Houzeo is a 100% online real estate marketplace. From listing to closing, Houzeo technology makes home selling and buying the easiest it has ever been. Users can list their homes for a flat fee, connect with local real estate pros, and find their dream home on Houzeo.com.
Founded in Manhattan, New York, with additional offices in Charlotte, North Carolina (US), and Mumbai, India, Houzeo is led by our founder, Amit Dhameja. With an Ivy League MBA and a background in finance, real estate, and tech, Mr. Dhameja spearheads this profitable startup.

The Houzeo Universe

Houzeo’s product universe includes a wide range of products and services, including:
● Houzeo IntelliList Listing: This tool auto-assigns the right paperwork for a seller’s property based on location. It’s the fastest way to list a home!
● Houzeo Showings: A digital showing scheduling app designed for sellers. Buyers and agents can directly request showings once a seller verifies them!
● Houzeo Offers: An offer management tool to evaluate, compare and counter offers received on a property.
Sellers can request the highest and best offers within seconds!
● Houzeo DigiTransact: DigiTransact lets sellers maneuver the real estate transaction with milestones, tasks, notifications and reminders seamlessly. No more friction!
● Houzeo Dream Homes: Aims to help home buyers find their dream homes, make an offer, or start their mortgage pre-approval journey.
● Houzeo Mobile App: A comprehensive mobile app that lets home sellers and buyers
● Houzeo Home Worth Calculator: A free home value calculator that helps homeowners estimate how valuable their property is.
● Houzeo Mortgage Calculator: A mortgage payment estimator that helps potential home borrowers understand monthly payments and amortisation schedules for free.
● Houzeo Closing Costs Calculator: The most advanced closing cost estimator for helping buyers and sellers understand what they have to pay on closing day.

About the Operations Team

At Houzeo, our Operations Team powers the engine behind Customer Success, Vendor Relations, and Billing. They ensure smooth processes, accurate billing, and top-notch support. If you're organised, solution-driven, and ready to make an impact, this is your crew.

About the Role: Are You the One?

Houzeo is looking for a detail-oriented and tech-savvy Document Automation Executive to streamline and automate broker-provided documents with speed and accuracy. In this role, you’ll take full ownership of the automation process—ensuring error-free delivery while collaborating with broker partners for feedback and approvals.
You’ll not only work with tools and systems but also play a key role in enhancing onboarding experiences and driving efficiency across teams.If you enjoy problem-solving, working with automation tools, and building scalable processes, we’d love to connect with you!

Your Mission, Should You Choose to Accept It

✅ Take complete ownership of document automation using in-house tools and software ✅ Deliver automation tasks on time with high accuracy and minimal supervision
✅ Communicate with clients (primarily via email) to gather feedback and approvals on forms
✅ Ensure correct document setup and service configuration across all client accounts
✅ Streamline vendor onboarding by simplifying setup and documentation
✅ Create and maintain SOPs and knowledge bases for automated processes
✅ Respond to routine vendor emails while maintaining professional communication standards
✅ Continuously identify and implement workflow improvements to enhance client experience
✅ Analyse existing processes and contribute to optimisation and automation initiatives ✅ Handle ad-hoc data and process analysis requests with precision

What You Bring

Graduated in any discipline
Excellent attention to detail and strong problem-solving skills
Strong written and verbal communication abilities
Proficiency in MS Excel or Google Sheets; comfortable with software platforms
Basic understanding of inventory systems, databases, or similar tools (a plus)
Highly organised with the ability to manage multiple tasks and deadlines
Able to work effectively under pressure in a dynamic, fast-changing environment
Positive, customer-first attitude with professional communication skills
Willingness to work the Night Shift (required)

Nice to Haves

Prior experience in process automation, data management, or client onboarding
Strong sense of ownership, accountability, and adaptability
Proactive mindset with eagerness to learn and adopt new tools & technologies

What We Offer

Exposure to real-time billing systems, vendor portals, and reconciliation processes. Opportunities to work cross-functionally with Finance, Operations, and Tech teams
Data-driven culture focused on automation, accuracy and continuous improvement. Access to industry-leading tools like Excel, Google Sheet , and SQL-based reporting, Monthly team-building activities and performance recognition initiatives

Job Types: Full-time, Fresher

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Paid sick time
• Provident Fund

Application Question(s):

• What is your current CTC?
• What is your expected CTC?
• What is your notice period?

Experience:

• Operation Analyst: 1 year (Required)

Work Location: In person