Operation Executive

JOB_REQUIREMENTS

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Employment Type

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Company Location

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Salary

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Job Description

The Operation Executive is responsible for receiving customer applications and processing them according to pre-defined rules and regulations in a timely and accurate manner.

Requirements

High school / Diploma or equivalent required
Minimum 1 year of experience.

Responsibilities

Ensure timely manifesting of shipments
Regulate all Operational activities in the Collection Centers
Ensure proof of Delivery is updated on the system
Provides regular operations support by processing all shipments for Zajel customers ensuring all applicable rules and regulations are adhered to
Ensure all undelivered shipments are tracked and updated on the system
Complies with pre-defined Key Performance Indicators (KPIs) derived from the customers service agreement with Zajel to ensure optimum service levels are provided to the customer
Escalates all issues unresolved or difficult to handle to the Supervisor
Sort and label all the shipments in a systematic manner
Scan inbound and outbound shipments
Detect and report missing, incorrect paperwork, undeliverable consignment
Coordinate with Couriers for timely pick- up and delivery of shipments
Track Collections against pick ups
Prepare daily Collection report
Ensure all deliveries are as per the delivery schedules
Ensures timely updating of work-related metrics such as individual daily target, total processed applications, attendance, daily activities etc. in the records sheet provided by the senior or supervisor
Adheres to the work-plan provided by the supervisor while undertaking routine processing activities