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Operation Executive

Dubai, United Arab Emirates

Job Description

The Operation Executive is responsible for receiving customer applications and processing them according to pre-defined rules and regulations in a timely and accurate manner.

Requirements
  • High school / Diploma or equivalent required
  • Minimum 1 year of experience.
Responsibilities
  • Ensure timely manifesting of shipments
  • Regulate all Operational activities in the Collection Centers
  • Ensure proof of Delivery is updated on the system
  • Provides regular operations support by processing all shipments for Zajel customers ensuring all applicable rules and regulations are adhered to
  • Ensure all undelivered shipments are tracked and updated on the system
  • Complies with pre-defined Key Performance Indicators (KPIs) derived from the customers service agreement with Zajel to ensure optimum service levels are provided to the customer
  • Escalates all issues unresolved or difficult to handle to the Supervisor
  • Sort and label all the shipments in a systematic manner
  • Scan inbound and outbound shipments
  • Detect and report missing, incorrect paperwork, undeliverable consignment
  • Coordinate with Couriers for timely pick- up and delivery of shipments
  • Track Collections against pick ups
  • Prepare daily Collection report
  • Ensure all deliveries are as per the delivery schedules
  • Ensures timely updating of work-related metrics such as individual daily target, total processed applications, attendance, daily activities etc. in the records sheet provided by the senior or supervisor
  • Adheres to the work-plan provided by the supervisor while undertaking routine processing activities

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