Operation Executive

This job is provided by apna.co

Job Title: Customer Support Operations Executive

Location: Kadubeesanahalli

Industry: Customer Service / Operations

Employment Type: Full-Time

Mandatory : Own Laptop required

Mandatory: Ability to read and understand Hindi fluently

Job Description

We are looking for a Customer Support Operations Executive to manage operational support activities. The ideal candidate must be able to read and understand Hindi content clearly, as customer interactions and system inputs may be in Hindi.

Key Responsibilities

Read, understand, and respond to Hindi text-based customer requests accurately

Resolve customer issues within defined TAT and service quality standards

Coordinate with internal operations teams for issue resolution

Update customer records and case details accurately in CRM systems

Ensure high levels of customer satisfaction and service quality

Follow SOPs and escalation matrices for complex issues