Operation Manager

Job Responsibilities:

• End-to-end daily operations management for D2C e-commerce business
• Manage order processing, fulfillment, dispatch & reverse logistics (RTO/Returns)
• Coordinate with warehouse, logistics partners (Delhivery, Bluedart, Ecom, etc.)
• Ensure TAT, SLA & delivery performance as per brand standards
• Oversee inventory planning, stock reconciliation & demand forecasting
• Work closely with marketing, customer support & finance teams
• Optimize costs (shipping, packaging, manpower) and improve margins
• Handle vendor & supplier management (packaging, raw material, 3PL)
• Implement and improve SOPs, process automation & system workflows
• Monitor operations KPIs – Order accuracy, RTO %, Returns %, Fulfillment rate
• Manage operations team hiring, training & performance
• Ensure compliance with quality, timelines & customer experience standards

Job Type: Full-time

Pay: ₹25,000.00 - ₹40,000.00 per month

Work Location: In person