Operational Supervisor, Montgomery Co. (School-Based)

Ranked one of Tennessee’s top places to work, MHC is a rare and special place where outstanding company culture is intentional. Where clients and associates are treated the same, as equals.

Mental Health Cooperative, Inc. (MHC) was formed in 1993 to serve individuals with severe and persistent mental illness. Since then, we have expanded our services to children and adolescents with severe emotional disorders across Middle and East Tennessee.

Our sole purpose is to support and treat those challenged with serious mental illness and poverty. Although based out of Nashville, we serve several communities across middle and East Tennessee with satellite offices in Antioch, Gallatin, Dickson, Columbia, Cleveland, Murfreesboro, Clarksville, Cookeville, Chattanooga, and Memphis.

If you are interested in joining a team that is caring, collaborative, innovative and energizing this might be a great place for you!

Pos i tion Summ a r y : The Operational Supervisor will work to establish long-term relationships with school districts and principals which will ease the relationship strain on the SBBHL, will assist with trust in services being provided, and will help in the Needs Assessment and School Climate components of Multi-Tiered System of Supports (MTSS). This position will also spend time recruiting and retaining high quality staff and assisting SBBHL Program Director with administrative tasks and evaluations.

Schedule : Monday-Friday, 8am-4:30pm

Pos i tion R e s ponsibil i t i e s :

• The Operational Supervisor shall work with the SBBHL program to ensure each program’s continuing compliance with the SBBHL program and contract obligations.

• Represents the SBBHL program to new and prospective districts and/or schools and to promote cooperation and coordination between districts, schools, families, and community mental health service providers and works in conjunction with the SBBHL TA.

• Assists in hiring, including interviewing prospective employees as requested and in conjunction with the hiring team and partnering schools.

• Identifying and recommending to the hiring team appropriate resources and materials to be used in the implementation of the program.

• Assess the performance of each liaison through interviews of principals and teachers, observations of activities, review of records, and conduction of satisfaction surveys as evidenced by at least (1) site visit at each partnering school where a SBBHL is providing services.

• Provides feedback and recommendations to hiring agency and the State regarding each SBBHL(s) performance, budget concerns, and computer and database maintenance.

• Develops working relationships with each assigned school’s Coordinated School Health representative and each area’s TN Dept of Homeland Security and Safety, Homeland Security agent as evidenced by monthly communication to assess the needs and safety of each partnering school.

• Ensure ongoing collaboration among the agency's program manager, school leadership, and school district leadership for the purpose of identification of operational needs and opportunities (e.g. meetings with new hire liaisons).

• Assists in training and supporting staff in curriculum development and implementation, in development and implementation of appropriate and approved climate enhancement activities, guidelines and policies of program, MTSS framework, identification of appropriate resources, and in the use of the REDCap developed for the SBBHL programs to ensure accuracy and consistency of data reported.

• Coordinates and assists the State in regular monitoring of the program and then works closely with each CMHO and each SBBHL to correct deficiencies.

• Facilitates at least 1x monthly meetings with agency SBBHLs individually or more as warranted.

• Provide administrative and leadership support to SBBHL Program Director Assist w/ running monthly meetings w/ all SBBHL within their assigned county Meet with Care Management teams to build engagement and understanding of the SBBHL program.

• Provide new employee training and mentoring to new School Based Behavioral Health Liaisons. Provide documentation review to ensure all documentation standards are followed and support medical necessity.

• Be available for back up whenever Program Manager is unavailable.

• Other duties as assigned.

Other R es pon s ibi l it i e s :

• Res pon sib l e f o r a t t end i n g a ll m a nd a t o ry i n - s e r v ices, c on ti nu ing e du c a ti o n an d an n ua l h ea lth re q u i r e m en ts

• C omp ly w ith a ll C o rp o rate C o mp l ia n ce po l i ci e s, p ractices a n d p ro c e du res

• Suppo rt a ll un e t h ical a ct i v ities to s upe r v isor, Corp o ra t e C o mp l i an c e O f f i c e , V a lu e s H o tline n u m b e r or H u m a n R e s ou rce Di r e ct o r

• Co m p ly w ith a ll O SHA an d s a f e ty po l i cies, p r a ctic e s, a n d p roc e d u re s . R e p o rt a ll un s a fe p r a ctic e s o r accid e n ts to s u p e r v iso r , S a f e ty Su p e r v isor and / o r O S HA Co o rd i na t o r

• W i ll b e c o m p l i an t w ith t h e r e le v an t re g u l a ti on s c on c e rn i n g th e p r i v a cy an d s e c u r i ty o f c on s u m e r ’ s p rot e c t e d hea l t h i n f o r m a ti o n (PHI) a s e s t ab l i s he d b y t h e H e a lth I n s u r a n ce P o rta b i l ity an d accountability A ct o f 1 9 9 6 (HI P AA)

• P a rtic i pa t e in p r oa cti v e te a m e f fo rts to a c h ie v e d e pa r t me n t a l a n d c o mp a n y g oa ls

• P e r f o rm o t he r d u ti e s a s a ssi g ned

• Pro v ide l eade r s h ip to o t he rs t h r ou g h e x a m p le an d s ha r i n g o f k no w le d g e /skil l

• Follow a ll po l i cies a n d p ro c e d u res s e t b y th e A g en c y

E sse n t i a l S k i l l s a nd E x pe r i e n c e :

• A master’s degree in a social or behavioral science or other related acceptable field with one to three years’ experience or training in social services.

• Experience working with children/youth and families with significant behavioral health needs.

• Ability to provide a strength-based, client-centered approach to service delivery.

E sse n t i a l R e quir e m e n ts for the P os i tion:

• Valid Tennessee Driver’s License

• Acceptable Motor Vehicle Report (MVR)

• Acceptable Criminal Background Investigation

• Personal Automobile Insurance

Core Competen c i e s :

Team Oriented

• Attend team meetings
• Participate in team meetings
• Assist other care managers as needed
• Aware of role they play on the team

Recovery Focused

• Individualized service plans
• Progress notes reflect quality service
• All domains are addressed with each consumer as needed
• Utilization of natural supports within the community
• Tolerance/patience to work through barriers
• Side by side philosophy
• CM is in the home regularly

Time Management/Organization

• Meet deadlines
• Prepared for meetings
• Assessments and service plans are completed timely
• Progress notes are entered timely
• Plan for time off
• Prioritize well
• Self-Disciplined
• Flexible

Integrity and Trust

• Honesty
• Professionalism
• Dependability
• Strong follow-through

Approachability

• Engagement skills
• Crisis management skills
• Ability to give and accept feedback
• Ability to work with other departments
• Understanding and empathetic
• Good listener

Reporting t o this Po s ition:

• SBBHL’s as assigned by SBBHL Program Director

P h y s i ca l De ma nds a n d W o r k E n v ironm e n t :

T h e p h y sical de m and s an d w o rk e n v i r onmen t c ha rac t e r i stics de scr ib e d h e re a re re p res e n t a ti v e o f t ho s e tha t must b e me t b y a n e mp lo y e e t o s u c c e s s f u l l y pe r f o r m t h e e ss e n ti a l f u n cti on s o f th is j ob . R ea s o n a b le a cc om mo d a ti o n s m a y b e m a d e t o en a b le in d i v id ua ls w ith d isa b i l ities t o p e r f o rm t h e e ss e n ti a l f u n cti on s .

• Physical demands: While performing duties of job, employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; talk and hear. Employees must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work environment: The noise level in the work environment is usually moderate.

BENEFITS: Mental Health Cooperative offers a full comprehensive benefit plan for you to participate in. The following products are available:

• Medical Insurance/Prescription Drug Coverage

• Health Savings Account

• Dental & Vision Insurance

• Basic Life and AD&D Insurance

• Short- & Long-Term Disability

• Supplemental Life Insurance

• Cancer Insurance

• Critical Illness & Accident Insurance

• 403b - Retirement Plan

• Calm App for medication and mental health

• Gym membership discounts

• Pet Insurance

Mental Health Cooperative embraces inclusion, diversity and equal opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. Mental Health Cooperative is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.