Operations Agent (Non-Voice) for an HR Tech Company

MFR: 228805

Is This YOU? Then We Want to Meet You!

We are seeking a detail-oriented Operations Agent ( Onboarding & Document Configuration Specialist) . This role will be responsible for the end-to-end processing of customer form requests, using a mix of proprietary AI-enabled tools and the company's SaaS platform. Serve as a critical bridge between customer needs and compliance standards, ensuring that every document is built, tested, and delivered with 100% accuracy. This is a back-office and chat-based support role that requires independent critical thinking and a proactive approach to problem-solving.

Requirements

• Ability to communicate clearly and professionally with internal teams and customers.
• Proven experience managing compliance-critical documents or data where precision is non-negotiable.
• Ability to follow complex SOPs while identifying patterns, flagging potential issues, and clarifying expectations.
• Comfortable navigating and mastering new web-based platforms (Onboarded, Claude, Pylon) with minimal hand-holding.
• A stable, high-speed internet connection and a quiet, professional remote workspace.
  
  

Nice to have

• Prior experience in HR Tech, document processing, or US employment compliance.
• Familiarity with low-code/no-code or form-building tools.
• Background in Solutions Delivery or customer-facing support roles.
• Experience with ticketing systems such as Pylon, Zendesk, or Intercom.
  
  

Who We Are: LTVplus – Your Global Remote Team

At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.

When You Join LTVplus Your Mission Will Be To

• Process incoming requests via the Pylon ticketing system to build and configure forms using the company's SaaS platform and AI-tool pdfJet.
• Assist in building critical compliance materials and documentation for customers and internal compliance teams.
• Follow strict SOPs for form building, QA, and delivery to ensure zero-error output.
• Provide proactive status updates and flag blockers to the internal team via Slack.
• Handle additional configuration tasks, including policy building, automation setup, and general customer support as needed.
  
  

Working conditions

• Monday to Friday, 8:30 AM – 5:30 PM MST
• Email/Chat for customer and team coordination.
  
  

Tech Checklist – Gotta Have It!

• A reliable computer (preferably younger than 3 years) and a stable high-speed internet connection.
• Experience working with Pylon, Slack, Claude (AI chat, Cowork, and Agent SKD via pdfJet), Confluence / Jira, Google Workspace
• A quiet, cozy workspace to handle calls and chats like a pro.
  
  

Click Here - Your First 30-60-90 Days at LTVplus: What to Expect

(only shortlisted candidates will be contacted)