Operations Analyst

Key Responsibilities:

• Collect, interpret, and present operational data to identify trends and performance gaps.
• Develop dashboards and reports for leadership visibility.
• Participate in the inception, development, design, execution, and monitoring of new projects and initiatives by:

o Thoroughly documenting business requirements and acceptance criteria
o Actively seeking solutions to complex challenges, proactively communicating progress, and effectively managing your workload with independence.
o Designing and performing user acceptance testing steps, tracking mechanisms, and communications
o Building and executing air-tight project plans with clearly understood tasks and acceptable deadlines
o Tracking progress and reporting out to management on status
o Actively participating and/or leading meetings to collaborate with project contributors and producers
o Collaborate and consult with team leaders in developing plans, policies, and procedures
o Provide leadership in management of relationships and implementation of programs, services, and initiatives with cross-functional business partners, with a focus on ensuring organized execution of associated change management activities

• Execute business analyst efforts such as:

o Using a proactive and positive approach to research and analyze complex business problems to a timely and accurate conclusion, recognizing risks and communicating impacts
o Work closely with suppliers and vendors as needed to identify current or ongoing fulfillment issues

• Develop compelling, detailed, and appealing data reports, visuals, and commentary on successes and opportunities for improvement
• Assist in the management of the Telarus Operations roadmap and work with Telarus cross-functional IT and Product partners to align efforts and timelines
• Monitor KPIs and provide insights for continuous improvement.

Desired Qualifications:

• Minimum 5 years’ experience in Operations, customer service delivery, and/or growth-stage companies
• Experience in B2B2C or Brokerage client service delivery, and/or familiarity with Telecom or Technology services industry
• Bachelor’s degree from an accredited university
• Relevant, demonstrable experience and certifications related to corporate governance and administration:

o Project management and/or PMP certification
o CRM and workflow optimization platforms, with emphasis on Salesforce knowledge
o Cross-functional initiative work experience with C-suite level Product and IT executives and their teams
o Data-driven decision-making
o Creation of efficient, repeatable processes

• Intermediate to advanced understanding of Tableau and Jira
• Hard Skills related to:

o Data analysis
o Organizational strategic planning
o Technical execution, from requirements development to deployment