Operations Analyst II

Perks and Benefits:

Hybrid: 3 days in office, 2 days’ work from home

Generous time off annually: 15 days of PTO + 13 paid company holidays

Paid maternity leave

Employee Assistance Program, inclusive of counseling sessions

Tuition reimbursement program

Insurance package including medical, dental and vision

Wellness program that includes $$ reward

About MetaPhy:

MetaPhy Health is a leading healthcare organization dedicated to providing innovative and personalized medical solutions to enhance patient well-being. At MetaPhy, we partner with physicians to offer the MyCare Program encompassing Medicare's Chronic Care Management (CCM) and Remote Patient Monitoring (RPM) services. Our vision is to enhance patient outcomes by providing every patient with a personal care coordinator to help with health and lifestyle support, assistance with medication management, and assistance with care coordination. We are committed to delivering high-quality patient care through cutting-edge technology and evidence-based practices.

Job Description:

MetaPhy is looking for an individual that can help improve productivity and efficiency in our operational processes. The right candidate will be able to learn the business and make changes to streamline operational tasks. They would create and manage reporting focused on various metrics and work cross-departmentally as well as offer application support across multiple platforms.

Duties and Responsibilities:

Maintain and troubleshoot third party applications.
Organize, coordinate, and validate data loads from outside parties.
Create new processes and procedures to enhance daily operation activities.
Analyze data and information to identify business opportunities.
Coordinate scheduled, ad hoc, and cross-departmental analysis requests for internal and external use.
Develop and implement scheduled reports to provide insights on key focus areas.
Interpret, design, and develop appropriate analyses to solve operation problems.
Access data for analysis using business intelligence tools (e.g. Power BI, Excel, SQL, etc.).
Communicate results of analysis to various levels of the organization including Executive Leadership.
Collaborate closely with data engineers to deliver data-driven initiatives and enhance process efficiency

Skills and Abilities:

Good analytical and problem- solving skills.
Experience in Power BI.
Advanced experience in Microsoft Excel and VBA.
Ability to understand the business and provide best practice processes.
Experience in data analytics and reporting.
Demonstrated ability to manage and prioritize multiple projects simultaneously.
Excellent communication skills, both verbal and written.
Must be able to work with minimal supervision.
Good interpersonal skills to work with different management levels.
Strong business acumen.
Understanding of data pipelines and data workflows
Familiarity with SQL and data querying concepts is a plus
Experience working with data platforms (e.g., data warehouses, ETL processes) is a plus
Experience with CRM tools like HubSpot is a plus.

Requirements:

Degree in business administration or a related field required.
3 years of experience as an Operations Analyst or in a similar position.
Background in healthcare is a plus.
Legally authorized to work in the U.S.