Operations and Administration Director

Santa Rosa Hills – A Brightwater Senior Living Community

Lead with Purpose, Inspire with Passion!

Are you an experienced Operations and Administration leader with a strong background in management, administration, and team leadership? Do you thrive in an environment that values teamwork, professionalism, and resident-centered service? If so, Santa Rosa Hills, a Brightwater community, invites you to apply for our Operations and Administration Director position!

At Brightwater, we take pride in offering exceptional engagement, dining, and health support services while fostering a warm and welcoming community. We are looking for an organized, compassionate, and driven professional who will directly oversee Dining Services, Business Office, and Community Engagement to ensure an unparalleled experience for our residents.

Position Summary

As the Operations and Administration Director, you will work closely with the Executive Director to develop and maintain efficient processes and systems that enhance the resident experience. This role requires strong leadership, problem-solving skills, and a proactive approach to community operations.

Your key responsibilities will include overseeing administrative and dining services operations, ensuring adherence to budgets and policies, and supporting team members to uphold Brightwater’s high standards of service.

Key Responsibilities

Leadership & Team Development

• Recruit, hire, supervise, evaluate, and support Dining Services, Administrative, and Community Engagement teams.
• Conduct weekly department meetings and ensure alignment with community goals.
• Oversee work schedules, employee training, and performance expectations.
• Promote a positive, team-oriented work culture focused on resident satisfaction and employee growth.

Resident & Community Engagement

• Ensure all Experience Systems are followed to enhance resident engagement and quality of life.
• Support team members in creating meaningful programs and experiences for residents.
• Assist with community tours and resident move-in processes as needed.

Operations & Compliance

• Oversee business office functions, including accounts receivable, accounts payable, payroll processing, and clerical support.
• Ensure compliance with accounting, budget, and dining services protocols.
• Monitor community operations and assist with emergency staffing needs if required.

Front Desk & Administrative Support

• Supervise Administrative Assistants, Receptionists, and Bus Drivers to ensure excellent customer service.
• Maintain a professional, welcoming atmosphere for all residents, families, and visitors.
• Oversee reception area operations, including scheduling, phone management, and visitor assistance.

Dining Services Oversight

• Lead front-of-house dining services personnel, ensuring exceptional dining experiences for residents.
• Ensure adherence to food service standards, hygiene, and customer service protocols.
• Assist with dining service operations when necessary, including seating, serving, and addressing resident concerns.

Qualifications

• Minimum 2 years of management experience in administration, hospitality, dining services, or senior living.
• Strong leadership, interpersonal, and communication skills.
• Ability to maintain confidentiality and professionalism in all aspects of the role.
• Experience with budget management, employee supervision, and operations oversight.
• CPR and First Aid certification (or willingness to obtain).
• Compliance with state or provincial certification requirements.

Why Brightwater?

At Brightwater Senior Living, we believe that the smallest moments make the biggest difference in our residents’ lives. Our communities are designed to adapt to residents’ needs—and we rely on dedicated, compassionate professionals like you to bring that vision to life.

What We Offer:
A supportive, team-driven work environment
Opportunities for career growth and professional development
The chance to truly impact the lives of seniors every day

Diversity & Equal Opportunity Commitment

Brightwater Senior Living is an equal-opportunity employer dedicated to fostering an inclusive and diverse workplace. We make all employment decisions based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, national origin, age, marital status, disability, gender identity, sexual orientation, military status, or any other protected status. We are committed to maintaining a workplace where everyone feels valued, respected, and empowered to succeed.

Join Our Team!

If you are a proactive, organized, and people-focused leader who is passionate about creating exceptional experiences for residents and team members alike, we encourage you to apply today!