Operations and Adoption Coordinator

Operations and Adoption Coordinator

Position Overview

As the Operations and Adoption Coordinator at The Milo Foundation, you play a critical role in supporting daily rescue operations, coordinating successful animal placements, and ensuring exceptional experiences for adopters, fosters, volunteers, and team members. This multifaceted role requires flexibility, strong communication, problem-solving, and a collaborative mindset to help animals find safe and loving homes while supporting the evolving needs of a fast-paced nonprofit rescue organization.

Key Responsibilities

Adoption & Foster Counseling

• Screen adoption and foster applications thoroughly to assess compatibility between applicants and animals.
• Match animals with adopters based on temperament, lifestyle, home environment, and ability to meet the animal’s ongoing needs.
• Conduct thoughtful, compassionate counseling conversations to support informed decision-making and responsible pet ownership.
• Navigate challenging conversations professionally, including communicating when an adoption or foster placement is not the right fit while preserving positive relationships.
• Seek creative, solutions-focused alternatives whenever possible.
• Provide follow-up support to adopters and fosters.

Animal Advocacy & Collaboration

• Partner closely with the Animal Care teams to understand each animal’s behavior, medical needs, and personality.
• Create and maintain accurate animal biographies and adoption profiles.
• Advocate for the best interests of each animal.
• Support introductions and facilitate positive meet-and-greets.

Administrative & Recordkeeping Duties

• Process agreements, intake records, payments, and documentation accurately.
• Manage communication with adopters, fosters, donors, and internal teams.

Customer Service & Front Desk Support

• Welcome visitors and represent The Milo Foundation professionally.
• Respond to inquiries by phone, email, and in person.
• Educate the public on responsible pet ownership and rescue work.
• Maintain a clean and organized front office and adoption area.

Teamwork & Organizational Support

• Collaborate with staff, volunteers, fosters, and leadership.
• Communicate proactively across departments.
• Assist with volunteer direction and foster a positive team environment.
• Support social media and marketing efforts.
• Coordinate and prepare for remote adoption events, including animal selection, supplies, transportation, paperwork, and updated profiles.
• Assist with adoption event follow-up, including adopter communication and record updates.
• Support planning, organization, and follow-up of SNIP (Spay/Neuter Incentive Program) events, including scheduling, participant communication, and documentation.
• Collaborate with internal teams and external partners to ensure adoption and SNIP events run smoothly.
• Identify process improvements and implement operational efficiencies.
• Assist with additional operational needs such as animal transportation, donation organization, facility support, or special projects.

Required Skills & Experience

• Passion for animal welfare and commitment to responsible placement practices.
• Strong verbal and written communication skills.
• Ability to confidently manage sensitive conversations and communicate difficult decisions.
• Strong problem-solving skills and adaptability in a fast-changing environment.
• Minimum 1 year of customer service experience required.
• Minimum 1 year of administrative or clerical experience preferred.
• Experience working with a non profit business
• Experience working with dogs and cats, including animals with behavioral or medical needs.
• Familiarity with Microsoft Office and databases.
• Valid driver’s license and reliable personal transportation.
• Availability to work weekends, including Saturdays and Sundays.

Benefits

• Flexible schedule
• Health insurance
• Paid time off

Pay: $20.00 - $23.00 per hour

Benefits:

• Flexible schedule
• Health insurance
• Paid time off
• Retirement plan

Application Question(s):

• Can you work on weekends ? Friday , Saturday and Sunday?

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person