Operations Assistant

Fathom Entertainment Company Description : Fathom is a recognized leader in the entertainment industry as one of the top distributors of content to movie theaters in North America, including live events. Fathom delivers a wide variety of programming and experiences to U.S. and global cinema audiences. This is a hybrid role in which Monday and Friday are remote and Tuesday, Wednesday, Thursday are onsite in Greenwood Village.

General Role Description : This is an entry-level data maintenance/customer service role supporting Fathom Entertainment’s Operations department in a full-time hybrid schedule (remote Mon/Fri; onsite Tue–Thu). The assistant works closely with the Theatre Relations/Data Analyst and the Director of Distribution and Logistical Operations to answer customer service inquiries and maintain various systems.

Primary Responsibilities :

·     Manage Customer Service portal, responding to inquiries in a timely manner

·     Escalate and Maintain Fathom Entertainment Ticketing Escalations

·     Theatre Database Management

·     Prepare missing bookings report and coordinate corrections with theatres

·     Add missing bookings and update systems as needed

·     Conduct Portal tutorials and support

·     Communicate with theaters to make sure tickets are on sale and answer any questions they may have

·     System Navigation and Reporting

·     Assist project managers in management of multiple titles

·     Other duties as assigned

Qualifications :

·     Entry level experience in general business environment

·     Proficiency in Microsoft Office applications and other business software. Excel skills a major plus

·     Excellent communication, time management, organizational, and analytical skills

·     Must be able to work on multiple projects simultaneously with attention to detail

·     Ability to perform well in a team-oriented environment

·     Ideal candidate doesn't mind repetitive work, is able to follow specific instructions, and considers themselves detail oriented

Salary Range : Negotiable, $25/hour minimum+ bonus potential depending on experience

Benefits :

·     401(k)/401(k) match

·     Health, Dental, Vision insurance from first day of employment

·     Paid time off including 11 holidays