Operations Associate

Job Title: Operations Associate – Hospitality

Reporting To: Operations Manager / General Manager

Job Overview

The Operations Associate plays a key role in ensuring the smooth day-to-day functioning of the hospitality outlet. This role involves coordinating between front-of-house and back-of-house teams, maintaining operational standards, managing inventory and vendors, and supporting customer experience excellence.

Key Responsibilities Daily Operations

• Oversee daily outlet operations to ensure smooth service flow
• Ensure adherence to SOPs, hygiene standards, and safety regulations
• Assist in opening and closing procedures
• Monitor staff attendance, shift coordination, and task execution

Front-of-House & Guest Experience

• Support service staff during peak hours
• Ensure high standards of customer service and issue resolution
• Handle guest complaints professionally and escalate when required
• Monitor cleanliness, ambience, and presentation of the outlet

Inventory & Supply Chain

• Track daily stock levels of raw materials, packaging, and consumables
• Coordinate with vendors for timely procurement
• Assist in inventory audits and wastage control
• Ensure FIFO and proper storage practices

Back-End & Reporting

• Maintain daily operational reports (sales, wastage, staff, inventory)
• Support billing, POS reconciliation, and cash handling where required
• Assist management in cost control and efficiency improvement initiatives

Compliance & Coordination

• Ensure FSSAI, hygiene, and local compliance standards are followed
• Coordinate with kitchen, service, and management teams
• Support training of new staff on operational procedures

Required Skills & Qualifications

• Bachelor’s degree or diploma in Hospitality Management or related field (preferred)
• 1–3 years of experience in hospitality operations (restaurant, café, hotel, or QSR)
• Strong organizational and multitasking skills
• Good communication and people-management abilities
• Basic knowledge of inventory management and POS systems
• Ability to work flexible shifts, including weekends and holidays

Key Competencies

• Problem-solving mindset
• Attention to detail
• Team player with leadership potential
• Customer-first attitude
• Ability to work under pressure during service hours

What We Offer

• Growth opportunities within the organization
• Hands-on exposure to hospitality operations
• Competitive salary based on experience
• A dynamic and fast-paced work environment

Job Types: Full-time, Permanent

Pay: ₹13,000.00 - ₹15,000.00 per month

Benefits:

• Food provided
• Leave encashment

Education:

• Bachelor's (Required)

Experience:

• Hospitality management: 1 year (Preferred)

Language:

• English (Required)

Willingness to travel:

• 50% (Preferred)

Work Location: In person