Operations Automation Analyst

Job Summary
We are hiring an Operations Automation Analyst to help streamline and automate workflows across multiple operational teams.

This role is ideal for someone who enjoys solving operational problems, improving systems, and building smarter workflows using automation tools and AI-assisted technology.

You’ll work directly with operational teams to identify inefficiencies, design solutions, and implement automations that improve speed, accuracy, and scalability.

This is a hybrid “builder + coordinator” role. You will initially split time between hands-on automation work and cross-functional coordination, with increasing ownership and technical depth over time.

We value aptitude, curiosity, and systems thinking more than perfect credentials.

What You’ll Do

Process Discovery & Improvement

• Observe and document workflows across operations teams
• Identify repetitive, manual, or high-friction tasks suitable for automation
• Evaluate operational impact, time savings, and efficiency gains
• Recommend scalable process improvements

Workflow Automation

• Build and maintain automations using low-code tools
• Support data movement and reporting through light scripting or SQL
• Leverage AI tools and LLMs (Claude or similar) to accelerate workflows and productivity

Cross-Functional Coordination

• Translate operational requirements into technical documentation
• Partner with engineering and systems teams when projects exceed low-code scope
• Help operationalize and drive adoption of newly implemented tools and workflows

Project Ownership

• Manage automation initiatives from discovery through deployment
• Maintain project priorities, timelines, and ROI tracking
• Present progress and results to leadership

Qualifications

Required

• 2–4 years of experience in operations, business analysis, supply chain, IT support, or a related field
• Experience working with at least one low-code automation platform
• Strong systems-thinking and process-mapping skills
• Familiarity with APIs, JSON, and structured data concepts
• Intermediate or advanced Excel / Google Sheets skills
• Strong written communication and documentation abilities
• Familiarity with AI tools such as Claude, ChatGPT, or similar LLM platforms

Preferred

• Experience with ERP systems such as Acumatica, NetSuite, or SAP
• Exposure to Zendesk or MDM platforms
• Light SQL or Python scripting experience
• Experience in warehouse, logistics, 3PL, or B2B SaaS operations
• Lean Six Sigma or process improvement methodology exposure

Who Will Thrive Here

You’ll likely do well in this role if you:

• Enjoy fixing inefficient systems
• Naturally look for ways to improve workflows
• Ask “why” before automating a process
• Are curious about AI and emerging tools
• Can balance technical problem-solving with operational communication
• Prefer building practical solutions over theoretical discussions

What We Offer:

• $70,000 – $85,000 base salary (DOE)
• Performance-based variable compensation
• Health, dental, and vision insurance
• 401(k)
• Career growth into automation leadership or operations engineering
• High-visibility role with direct leadership exposure
• Opportunity to help shape automation strategy across the company

Pay: $70,000.00 - $85,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person