Operations Center Scheduler

The Operations Center Scheduler is responsible for creating, maintaining, and adjusting daily and long‑term transportation schedules to ensure safe, reliable, and efficient service delivery. This role supports an operation of approximately 60 vehicles and 600 daily trips, working closely with Dispatch, Registrations/Reservations, Operations Center Supervisors, and field staff to ensure adequate staffing, on time performance, and compliance with operational and regulatory requirements.

The Scheduler plays a critical role in balancing service demands, operator availability, vehicle assignments, and customer needs while responding to real-time operational changes.

Key Responsibilities

• Develop and maintain daily, weekly, and long-term operator and vehicle schedules
• Ensure adequate staffing coverage while minimizing service disruptions and overtime
• Adjust schedules in response to call‑outs, service changes, weather, traffic, or equipment availability
• Coordinate scheduling changes with Dispatch, Operations Center Supervisors, and Operations leadership
• Review service requirements, trip volumes, and data inputs to optimize scheduling efficiency
• Support compliance with DOT regulations, Hours of Service, and organizational policies
• Maintain accurate scheduling records and data integrity
• Assist with planning for service changes, special events, and operational initiatives
• Perform other duties as assigned

Required Qualifications

• Strong organizational and time‑management skills
• Ability to analyze data and manage multiple priorities in a fast‑paced environment
• Clear, professional communication skills (verbal and written)
• Proficiency in scheduling software, dispatch systems, or related technology
• Flexibility to work early mornings, evenings, weekends, or holidays as operationally required

Preferred Qualifications

• Experience in transportation, transit, paratransit, or fleet‑based scheduling
• Familiarity with DOT regulations and Hours of Service
• Experience working in an Operations Center or dispatch environment
• Knowledge of ADA service requirements

Key Competencies

• Attention to detail
• Problem‑solving and adaptability
• Strong collaboration and teamwork
• Ability to work under pressure and adjust quickly
• Customer service orientation
• Data‑driven decision making

Work Schedule

• Full-time with schedule flexibility required based on operational needs
• May include early morning pull‑outs, late pull‑ins, weekends, and holiday coverage

Compensation & Benefits

• Competitive compensation
• Medical, dental, vision, and life insurance
• Retirement plan
• Paid time off

EEO Employer
Senior Citizens United Community Services, Inc. is committed to equal employment opportunity.

Pay: $29.00 - $33.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person