Operations & Client Services Lead / Licensed Esthetician

Position Overview

Suite Skin is seeking a highly organized, self-directed Operations & Client Services Lead / Licensed Esthetician to handle daily operations and client communication for our medical spa and wellness brand. This onsite role requires full ownership of scheduling, client follow-up, program execution, software systems, payments, and operational workflows across all services offered. The position demands exceptional multitasking, precision, professionalism, and the ability to independently manage a high volume of client interactions in a fast-paced clinical environment.

Schedule

T, W 11-7

TH 12-8

F 10-6

S 9-6

Required Experience

• Experience performing skincare treatments.
• Experience working in one of the following fields: medical spa, aesthetics, plastic surgery, dermatology, or wellness center.

Client Communication Requirements

• Handle all client communication, including in-person interactions, phone calls, texts, emails, and online inquiries
• Maintain an extremely professional, warm, welcoming presence with a friendly, inviting tone
• Deliver a consistent, high-touch client experience from initial inquiry through ongoing care

Service Knowledge & Sales Expectations

• Develop and maintain a strong understanding of all Suite Skin services, including cosmetic injectables, skincare and aesthetic treatments, and peptide and wellness programs
• Confidently educate clients on treatment options, pricing, and program benefits
• Recommend appropriate services and programs based on individual client needs
• Convert inquiries into booked appointments and program enrollments through informed, consultative selling
• Stay current on service offerings, protocols, and program updates

Scheduling & Daily Operations

• Personally handle scheduling for 3 providers and 1 technician
• Coordinate appointments across injectables, aesthetics, peptides, weight loss, and wellness services
• Handle reschedules, cancellations, follow-ups, and waitlists
• Ensure accuracy in service selection, timing, and provider availability
• Proactively fill schedule gaps to maximize bookings
• Handle daily front-desk operations and clinic flow

Program, Membership & Payment Management

• Handle peptide and wellness programs from inquiry through enrollment
• Process memberships, renewals, and recurring payments
• Reconcile membership payments with the business bank account
• Track billing accuracy and address discrepancies
• Handle payment-related follow-ups and outstanding balances

Software, Systems & Vendor Management

• Handle software updates, changes, and troubleshooting within Mindbody and related platforms
• Serve as the onsite point of contact for system-related issues
• Handle vendor relationships and contracts, including renewals and updates

Operational Processes & Workflow Execution

• Execute defined processes for client inquiries, scheduling, enrollments, follow-ups, and membership management
• Ensure tasks are completed accurately, consistently, and in the correct sequence
• Maintain organized documentation, client records, and internal notes

Mindbody & EMR (RxPhoto)

• Handle all client scheduling, profiles, memberships, payments, and communication through Mindbody
• Support non-clinical RxPhoto workflows, including intake tracking and documentation coordination
• Ensure records remain complete, organized, and up to date

Required Skills & Qualifications

• Licensed Esthetician in NYS
• Exceptional organizational and time-management skills
• Proven ability to multitask in a high-volume environment
• Strong in-person and phone presence with a calm, welcoming demeanor
• Excellent written and verbal communication skills
• Sales-minded and confident educating and guiding clients
• Reliable, accountable, and self-directed
• Prior experience with cosmetic injectables, aesthetics, plastic surgery, dermatology, or wellness programs

Job Type: Full-time

Pay: $27.00 - $35.00 per hour

Work Location: In person