Operations Control Center Duty Manager

Munich Airport NJ LLC is an US-based subsidiary of the German Airport Operator Munich Airport. Munich Airport NJ LLC is responsible for the operations, maintenance and concession management at Terminal A, Newark Liberty International Airport (EWR).

We are looking for an:

OCC Duty Manager to join our team as soon as possible. You will be part of a dynamic team, contributing to both maintaining an attractive Five Star rated passenger terminal and the growth of our Terminal Operator company

Your Future Responsibilities

• Manage the Integrated Terminal Operations Control Center, consisting of the Terminal Operations Center and the Virtual Apron Control Room

• TOC Stakeholder functional coordination (Security Control Center, IT Help Desk, FM Control Center and external stakeholders e.g. Airlines)

• Sharing information with Terminal A Stakeholders through verbal communication and electronic channels

• Liaison with airlines for the management of daily flight data and resource allocation

• Request, approve and distribute regular follow-up reports

• Participate and report in shift meetings

• Foresee, analyze, plan and coordinate required Terminal A activities

• Propose new measures on identified trends (in coordination with the Flight Data Manager)

• Prepare and deliver performance assessment reports for management review

• IROPS/Event management support

• During unexpected events, assume the main command role

• Inform MANJ Management about any relevant information related to the operation

Your Education & Training

• Bachelor’s Degree in Aviation, Transportation Management, Engineering or extensive coursework or relevant designation in ICAO, IATA, ACI, IAAE programs OR equivalent in terms of years of experience

• 3 or more years of experience within a control center and/or 5 years in the aviation sector

Your Skills & Experience

• Strong ability to analyze and evaluate workflow processes for efficiency and effectiveness

• Skilled in gathering data, generating reports, and identifying or anticipating potential issues

• Excellent coordination and communication abilities

• Proven focus on stakeholder engagement and relationship-building

• Capable of performing well under pressure

• Demonstrates tact and diplomacy in challenging interpersonal situations

• Extensive experience in airport operations

Good reasons why you should become part of the airport family

• Be part of the team who embraces diversity, fosters collaboration, practices mentorship, and believes in a positive, healthy work climate

• Help Munich Airport to maintain our reputation as a Five Star Terminal Operator in the US

• International working environment

• Attractive benefit package; Health, Vision, Dental, 401(k) Matching, LTD/STD, PTO

Munich Airport US Holding and it's subdivision Munich Airport NJ LLC are equal opportunity employers.

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