Operations Control Center (OCC) Supervisor

Salary Range: $86,000 - $96,000

Benefit Package: PLTO offers an excellent compensation and benefits package (Medical, Dental, 401(k) retirement, vacation, holiday and sick pay, etc.)

General Description:

Under the supervision of the Operations Control Center Manager, the Operations Control Center Supervisor is responsible for supervising daily OCC operations and overseeing dispatchers to ensure the safe and efficient movement of trains and On-Track equipment, proper control of the traction power system, and effective coordination of on-track work activities including providing on-track authorities and occupancy as allowed under the Operating Rules and Roadway Worker Protection Manual.

During the pre-revenue startup period, the OCC Supervisor plays a key role in supporting system testing, operational readiness activities, dispatcher training, and validation of OCC systems. The OCC Supervisor assists with the Dispatcher Training to support dispatcher qualification and readiness for revenue service.

This position serves as the primary on shift supervisory authority in the OCC, managing real time operations, responding to service disruptions and emergencies, and ensuring compliance with operating rules, procedures, and regulatory requirements. The OCC Supervisor provides leadership, guidance, and performance oversight for dispatchers and serves as a key support resource to the OCC Manager.

Responsibilities/Essential Functions:

Knowledge, Skills and Abilities:

• Strong interpersonal, leadership, and technical support skills.
• Excellent organizational skills and attention to detail.
• Ability to provide clear instructions and comprehend complex information over radio, and telephone.
• Ability to work within tight deadlines and operational constraints.
• Ability to rapidly assess operational situations and determine appropriate courses of action.
• Ability to manage multiple tasks simultaneously in a high stress environment in a calm manner
• Proficiency in software applications used for monitoring operations, analyzing data, and preparing reports.
• Ability to use computerized train control systems and input devices to monitor train movements, power distribution, alarms, and alerts.
• Ability to prioritize tasks and make sound decisions with minimal supervision.
• Ability to establish and maintain effective working relationships with internal and external stakeholders.
• Ability to communicate effectively both orally and in writing.

Emotional, Psychological and Physical Requirements:

Ability to:

• Work long hours and endure high levels of stress
• Handle emergency situations, calmly and effectively
• Make quick and concise decisions
• Concentrate on priority tasks with frequent interruptions
• Communicate effectively through different mediums

Physically:

• Sit frequently for long periods of time
• Walk and stand periodically while on duty throughout the facility
• Bend, twist, and turn frequently and consistently during shift
• Lifts light loads at times (<50 lbs.)
• Work in an office environment and remotely in a vehicle

Additional/Miscellaneous/Special Requirements:

• Acceptable drug/alcohol screen and pre-employment physical (including vision and hearing requirements) results upon hire and as regularly required by PLTO’s policy for position.
• Willingness to work during evening and weekend hours as needed
• Willingness to be on-call weekends or holidays on a rotating basis as determined by the OCC Manager
• May be required to attend training, meetings, and classes for continued professional development which may require local travel within the Washington Metropolitan area.
• Must possess a valid state driver’s license
• Acceptable driving record must be maintained throughout entirety of employment.

Education and Experience:

• An Associate or Bachelor’s degree from an accredited college or university in Transportation, Logistics, Business or Information Systems is preferred.
• A minimum of three (3) years of experience in transit or railroad operations.
• At least two (2) years’ experience as a dispatcher preferably in a high-density passenger service environment.
• Previous experience and qualification operating Light Rail or Commuter Rail equipment is a plus.
• Proficient with computer operation, Asset Management software, and the MS Office platform.
• Experience in an FRA and/or FTA regulated environment preferred.
• Extensive overall experience may be considered in lieu of advanced education.
• Experience leading OCC activities during startup or commissioning phases of new rail service is highly desirable.