Operations Coordinator

Key Responsibilities

Service Division Support

• Help schedule, dispatch, and coordinate service technicians for daily jobs and emergency calls.
• Communicate with customers before and after service appointments to confirm details, gather feedback, and ensure satisfaction.
• Track service job progress, update job notes in our CRM, and follow up on open tasks.
• Assist with estimating and proposal preparation by gathering documentation, permits, and materials lists.

Projects Division Support

• Support project managers with scheduling, documentation, and subcontractor coordination.
• Help prepare and organize project documentation (submittals, permits, drawings, change orders, etc.).
• Track project milestones and maintain internal project schedules to ensure timelines and deliverables are met.
• Communicate with clients, site contacts, and field crews regarding logistics, site readiness, and scheduling updates.
• Help prepare invoices and ensure timely payment from customers.

Operations & Administrative Duties

• Assist with materials procurement coordination and delivery logistics.
• Support invoice tracking, job costing updates, and closeout documentation.
• Help maintain and improve internal workflows and communication between office staff, field teams, and clients.
• Handle occasional office administrative tasks such as filing, vendor coordination, and updating company records.

Qualifications

• 2+ years of experience in operations coordination, project coordination, dispatching, or office management (home services or construction industry preferred).
• Strong organizational and multitasking skills with the ability to manage competing priorities.
• Excellent written and verbal communication skills.
• Proficiency with scheduling software, CRMs, or field service management tools (ServiceTitan experience is a plus).
• Proficiency in marketing or sales also helpful.
• A proactive, problem-solving mindset with the ability to anticipate needs and follow through without constant supervision.

What We Offer

• Competitive pay based on experience
• Growth potential within a fast-growing electrical contracting company
• A collaborative and supportive team environment
• Opportunities to learn the electrical trade and project management from the ground up

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Health insurance

Application Question(s):

• What is your current job/title?

Experience:

• Project management: 1 year (Preferred)

Ability to Commute:

• Decatur, GA 30033 (Required)

Work Location: In person