Operations Coordinator

Praline’s Backyard Dog Services is Atlanta’s premier enrichment-based dog walking and care provider. We focus on providing trusted, one-on-one care, tailored enrichment activities, and peace of mind for busy dog parents. We are Fear Free Certified, insured, bonded, and committed to delivering exceptional care and communication.

Position Overview

The Canine Care Operations Manager is the heartbeat of our daily operations—ensuring our team is supported, clients receive timely communication, and schedules run smoothly. This role balances hands-on operational management with proactive problem-solving to ensure exceptional client and pet experiences every day.

Key ResponsibilitiesTeam Communication & Support

• Respond promptly to team member inquiries via Slack, text, or phone.
• Monitor team communication threads and ensure information is clear and timely.
• Address and resolve field challenges (e.g., locked doors, scared dogs, vehicle issues).
• Capture and communicate training moments for staff growth.

Schedule & Appointment Management

• Monitor the progression of daily schedules in real time.
• Approve appointment requests, cancellations, and changes.
• Adjust schedules as needed for call-outs, emergencies, or client requests.
• Take overflow walks when necessary to maintain service standards.

Client Communication & Care

• Address client questions, concerns, and service changes quickly.
• Send scripts or prepared responses for common questions.
• Assist clients with bookings, package changes, and appointment adjustments.
• Update client accounts, invoices, and package tracking in scheduling software.

Quality Assurance

• Review appointment notes for accuracy and professionalism.
• Ensure enrichment, safety, and care standards are met during every visit.
• Fill out the End of Day report and quality check spreadsheet daily.

Leadership & Coordination

• Monitor field operations to ensure staff start routes on time and stay on track.
• Provide hands-on leadership during high-demand times or urgent situations.
• Collaborate with the team on special projects.

Qualifications

• 2+ years in pet care operations, hospitality, or a customer service leadership role.
• Strong communication and conflict resolution skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with scheduling and client management software (Pet Pocketbook or similar).
• Comfortable stepping into the field for dog walks when needed.

Compensation & Benefits

• Competitive hourly pay ($20 - $25) based on experience.
• Paid training and professional development.
• Opportunity to grow with a fast-scaling, mission-driven company.
• Part-Time ( 20 hours) foresee increase to up to 32 hours by the end of the year. Must be available Monday - Friday 10:00 am until 3:00 pm

How to Apply

Send your resume and a brief cover letter to info@pralinesbackyard.com with the subject line: Operations Coordinator Position.

Job Type: Part-time

Pay: From $20.00 per hour

Benefits:

• Professional development assistance

Work Location: Remote