Operations Coordinator / Certified Phlebotomy Technician (CPT I)

Job Summary

We are seeking a dynamic, detail-oriented, and service-driven Operations Coordinator / Certified Phlebotomy Technician (CPT I) to join our growing team. This key role combines patient-facing specimen collection responsibilities with front-office administration, scheduling, billing support, and daily operational coordination.

The ideal candidate is highly organized, professional, and capable of maintaining efficient workflows while delivering exceptional client service. This is an excellent opportunity for someone who thrives in a fast-paced healthcare environment and wants to grow into leadership responsibilities.

Duties & Responsibilities'

Clinical / Collection Duties

• Perform venipuncture and capillary blood draws using proper aseptic techniques
• Collect urine, oral fluid, hair, and other specimens per chain-of-custody procedures
• Process, label, package, and prepare specimens for shipment to partner laboratories
• Maintain specimen integrity, documentation accuracy, and proper storage procedures
• Ensure patient comfort, professionalism, and confidentiality during all collections

Operations / Administrative Duties

• Coordinate daily office operations and maintain smooth workflow
• Manage scheduling, appointments, walk-ins, and client communications
• Answer phones, emails, and front desk inquiries professionally
• Maintain patient records, intake forms, and compliance documentation
• Assist with opening and closing procedures
• Order and track office / laboratory supplies as needed

Billing / Office Support Duties

• Generate invoices, receipts, and payment records
• Process transactions and maintain accurate daily balancing
• Assist with bookkeeping and accounts receivable follow-up
• Support QuickBooks or similar systems for financial tracking
• Prepare reports for management review

Leadership / Growth Duties

• Help train new staff on procedures and workflows
• Assist management in improving systems and efficiency
• Support quality assurance and audit readiness initiatives
• Promote a positive, accountable, team-oriented workplace culture

Qualifications

Required

• Active California Certified Phlebotomy Technician (CPT I) certification
• High school diploma or GED
• Prior experience performing venipuncture in a clinical setting
• Strong computer skills and comfort with office software systems
• Excellent communication and customer service skills
• Ability to multitask in a fast-paced environment
• Ability to pass background screening for fingerprinting / Live Scan eligibility

Preferred

• Bilingual English / Spanish
• Experience in occupational health, drug testing, or laboratory services
• Familiarity with QuickBooks or bookkeeping systems
• Previous supervisory or lead experience
• Knowledge of DOT collections, Live Scan, or biometric services

Skills

• Strong attention to detail and accuracy
• Professional bedside manner and patient service skills
• Knowledge of anatomy, physiology, and medical terminology
• Schedule coordination and time management
• Leadership and conflict-resolution ability
• Compliance-focused mindset
• Problem-solving and operational thinking

Why Join Us

Join a growing healthcare service organization where your skills directly impact patient care, business operations, and community service. We are committed to supporting professional growth through continued training, leadership development, and advancement opportunities.

Apply Today

If you are a motivated CPT I professional who values excellence, teamwork, and growth, we encourage you to apply.

Pay: $22.00 - $28.00 per hour

Benefits:

• Flexible schedule

Work Location: Hybrid remote in Chula Vista, CA 91910