Operations Coordinator – Client Services

Mirage Concept Marketing Agency is expanding its internal operations team and is seeking an Operations Coordinator – Client Services to support and manage day-to-day coordination across client support and remote resource operations.

This is a full-time, in-house role based in Dubai, ideal for someone with prior experience working in agency operations, outsourcing, or virtual support environments, who is comfortable managing workflows, coordination, and client requirements.

Key Responsibilities

• Coordinate day-to-day operations between clients and assigned support resources
• Support internal operational workflows and task allocation
• Assist with client onboarding, requirements gathering, and ongoing coordination
• Match client needs with suitable support resources and manage allocations
• Track availability, task delivery, and operational timelines
• Maintain internal databases, schedules, and documentation
• Support client communication, updates, and follow-ups
• Assist with improving processes, systems, and operational efficiency

Requirements

• Previous experience in agency operations, outsourcing, or remote support environments (strongly preferred)
• Familiarity with operational tools such as CRM systems, Google Workspace, and task/project management platforms
• Strong organizational and coordination skills
• Ability to manage multiple clients and tasks simultaneously
• Detail-oriented, proactive, and solution-driven
• Professional written and verbal communication skills
• Based in Dubai and available to work as part of an in-house agency team

Nice to Have

• Experience with tools such as ClickUp, Trello, Asana, Monday, or similar
• Exposure to onboarding, performance tracking, or quality control processes
• Background in agency, client servicing, or operational roles

What We Offer

• Competitive basic salary
• Employment visa provided
• Opportunity to grow with a scaling service division
• Direct exposure to agency operations and decision-making
• Small, fast-moving team where individual contribution is visible and valued

Job Types: Full-time, Contract, Fresher
Contract length: 24 months

Pay: AED2,000.00 - AED3,500.00 per month