Operations Coordinator (Entry Level)

Company Description

Optivor Technologies, LLC is a global leader in enterprise communications solutions and IT services. Specializing in Unified Communications, Contact Centers, Data solutions, and Video Teleconferencing, Optivor delivers cutting-edge technology directly and through its partners. The company is ISO 9001:2008 registered and is dedicated to improving efficiency, collaboration, and competitiveness for businesses of all sizes. Optivor’s solutions are trusted worldwide to enhance communication and customer service capabilities.

Role Description

This is a full-time, on-site Operations Coordinator role based in our Orlando, FL office. Office hours are 8am to 5pm, Monday through Friday. The Operations Coordinator will support daily operational activities including administrative assistance, customer service interactions, and other duties as assigned. Responsibilities include supporting the Purchasing Manager with order placements, tracking, and updates, assisting in tasks to support our Quality Management Framework, and providing excellent customer service to our customers.

Key Responsibilities

• Front Desk & Dispatch Support: Provide backup support for our Receptionist/Dispatcher, including assisting with incoming calls and coordinating service requests.
• Office & Vendor Coordination: Maintain office and warehouse supply inventory, receive and ship equipment, and coordinate with vendors as needed. Partner with the Accounting Department to ensure vendor records are current and all required annual documentation is received and properly filed.
• Data Entry & Reporting: Perform accurate data entry, maintain records, and assist with preparing reports and other business documentation.
• Administrative & Customer Support: Utilize CRM software to process orders, provide customer order updates, handle product returns, and support the Purchasing Manager with travel arrangements for technical and sales staff.

Qualifications

• Bachelor’s degree or equivalent experience in Business Administration, Operations, or related fields
• Proficiency with standard office software and business tools, including Microsoft Office applications, email platforms, and web-based systems.
• Strong proficiency in Microsoft Excel required - comfortable working with complex spreadsheets, formulas, and data tracking in Excel
• Customer Service and Communication skills to deliver excellent support and ensure effective collaboration
• Ability to safely lift and move items weighing up to 50 pounds as needed.
• Ability to work collaboratively in a fast-paced environment