Operations Coordinator (Experienced in UAE residence visa processing)

Are you a driven, people-oriented professional looking to take your career to the next level? At Bizzmosis Group, the UAE’s leading Government Affairs and Corporate Services Agency, we’re expanding our team and looking for an Operations Coordinator (Experienced in UAE residence visa processing).

In this role, you’ll play a key part in ensuring a smooth client experience — from handling company-related procedures and coordinating essential documentation, residency and visa applications, renewals, and license updates. You will act as the key liaison between clients, internal teams, and government entities, ensuring all processes are handled efficiently, accurately, and on time. This position requires a proactive, detail-oriented, and client-focused approach in line with our commitment to exceptional customer service.

If you're passionate, energetic, enjoy a challenge and thrive in a fast-paced environment, we’d love to hear from you. Apply now and grow with us!

The main responsibilities of this role will include:

· Serve as the primary point of contact for clients, handling inquiries, addressing concerns, providing updates, and ensuring seamless client engagement.

· Manage end-to-end UAE visa processing, including applications, renewals, cancellations, and amendments.

· Coordinate and submit visa, Emirates ID, labour card, and license-related applications through MOHRE, ICP, GDRFA, Freezone, and other relevant government portals.

· Track visa and license expiry dates, proactively notifying clients and managing renewals to ensure full compliance with UAE regulations.

· Manage end-to-end renewal and amendment processes for mainland and free zone licenses.

· Liaise with government authorities and internal PRO teams to ensure timely and accurate processing of applications.

· Manage and monitor client accounts, ensuring accuracy in billing, invoicing, and financial reconciliation.

· Coordinate with internal departments to facilitate smooth service delivery and resolve any operational or service-related issues efficiently.

· Maintain accurate and up-to-date client records, ensuring all applications, approvals, correspondence, and supporting documents are properly documented in internal systems.

· Prepare and analyse client account and operations reports, tracking key metrics such as account status, service timelines, payment history, and outstanding matters.

· Stay informed on UAE immigration laws, labour regulations, and government procedure changes, advising clients and internal teams accordingly.

· Participate in client meetings and presentations, proactively addressing client needs and expectations.

· Provide insights and feedback to management on client trends, account-related concerns and process improvement opportunities.

· Represent the company professionally at events and on digital platforms.

Education: Degree in business or similar

Experience:

· 2-4 years of experience in client account management, visa processing or a similar role, preferably within the corporate, or professional services industry.

Skills and Knowledge:

• Knowledge of UAE visa process and UAE government platforms (such as MOHRE, ICP, GDRFA, or Freezone portals)
• Excellent Communication and Interpersonal skills
• Teamwork and Collaboration
• Adaptability
• Excellent organizational and time-management skills
• High attention to detail

· Strong analytical thinking and problem-solving abilities

• Negotiation

· Proficiency in MS Office

· Experience with CRM or account management software.

· Strong understanding of customer service best practices and process optimization.

When sending your CV along with an intention letter, please answer the below questions:

· How many years of experience do you have working as an Operations Coordinator (Experienced in UAE residence visa processing) in the UAE?

· Have you worked with any UAE government platforms (such as MOHRE, ICP, GDRFA, or Freezone portals)? Please specify.

· What steps do you take to ensure accuracy when preparing or submitting client documents?

· How do you stay organized when managing multiple client requests or cases at the same time?

Drop your CV at careers@bizzmosis.com. Deadline for CV applications – 28 February 2026

Make sure you complete all the steps prior to the application. Incomplete applications will not be considered.

Job Type: Full-time

Application Question(s):

• • How many years of experience do you have working as an Operations Coordinator (Experienced in UAE residence visa processing) in the UAE?
• • Have you worked with any UAE government platforms (such as MOHRE, ICP, GDRFA, or Freezone portals)? Please specify.
• • What steps do you take to ensure accuracy when preparing or submitting client documents?
• • How do you stay organized when managing multiple client requests or cases at the same time?