Operations Coordinator (Home Services | Scheduling & Dispatch)

We’re a fast-growing home services company based in the Lake Norman area, and we’re looking for the right person to help us stay organized, responsive, and operating at a high level as we grow.

This is not a typical “customer service” role.

You’ll be at the center of our day-to-day operations, helping manage incoming leads, schedule jobs, communicate with our team, and keep everything running smoothly.

If you’re quick, organized, tech-savvy, and like being in the middle of the action, this could be a great fit.

What You’ll Be Doing

• Answering incoming calls, texts, and website inquiries quickly and professionally
• Scheduling estimates and jobs using our system (Housecall Pro)
• Communicating with technicians throughout the day to keep jobs on track
• Following up with leads so opportunities don’t fall through the cracks
• Keeping everything organized and up to date in our system
• Helping manage the daily schedule and adjust as things change
• Collecting job photos and notes from the field for internal use and marketing
• Helping ensure a smooth, high-quality customer experience from start to finish

What We’re Looking For

• Strong communication skills (clear, confident, professional)
• Highly organized and detail-oriented
• Comfortable with technology and learning new systems quickly
• Able to think on your feet and solve problems in real time
• Not passive, you take initiative and stay on top of things
• Local to the Lake Norman / Cornelius area

Bonus (Not Required)

• Experience with scheduling or dispatching
• Experience in home services (handyman, cleaning, etc.)
• Familiarity with CRM or job management software

Position Details

• Part-time (25–35 hours per week to start)
• Hybrid role (some remote flexibility, but must be local)
• Availability during business hours is important
• Opportunity to grow into a larger role as the company expands

Compensation

• $20–$25/hour based on experience
• Performance-based bonuses available

How to Apply

Please include a short note with your application:

• Your experience with organization, scheduling, or customer communication
• A quick example of a time you had to juggle multiple things at once
• Your comfort level with learning and using new software tools

Pay: $20.00 - $25.00 per hour

Expected hours: 25.0 – 35.0 per week

Benefits:

• Flexible schedule

Work Location: Hybrid remote in Cornelius, NC 28031