Operations Coordinator II

JOB OVERVIEW:

The Operations Coordinator II is responsible for overseeing and facilitating the supply chain and billing operations and of an assigned customer(s). Additionally, this position will coordinate personnel and processes to achieve both the effective distribution of goods and accurate preparation of bills receivable. The ideal candidate for this role has excellent communication and negotiation skills, knowledge of supply management principles and practices, and the ability to organize financial information. A successful Operations Coordinator II will assist with training Operations Coordinator I team members and ensure the smooth operations of a variety of channels aiming for maximum efficiency.

KEY RESPONSIBILITIES:

• Coordinate and monitor supply chain operations.
• Ensure premises, assets, and communication ways are used effectively.
• Utilize logistics IT to optimize procedures.
• Manage incoming calls and customer service inquiries.
• Identify and assess customer needs to achieve satisfaction.
• Supervise orders and arrange stocking of raw materials and equipment to ensure they meet needs.
• Communicate with suppliers, retailers, customers etc. to achieve profitable deals and mutual satisfaction.
• Plan and track the shipment of final products according to customer requirements.
• Keep logs and records of warehouse stock, executed orders etc.
• Prepare accurate reports for upper management.
• May perform customer billing functions such as:
• Collaborate with finance and sales professionals to maintain accounts receivable.
• Compile and process information such as prices, discounts, shipping rates, etc.
• Ensure customers are billed correctly for services offered.
• Participate in cross-training and other projects as assigned by supervisor.

MINIMUM WORK EXPERIENCE:

• 1 to 3 or more years of experience as a Logistics Coordinator, Customer Service Representative, or similar administrative role.

PREFERRED EDUCATION:

• High school diploma; Higher degree from a technical school will be appreciated.

SPECIFIC KNOWLEDGE & SKILLS:

• Excellent customer service skills
• Knowledge of laws, regulations and ISO requirements
• Ability to work with little supervision and track multiple processes
• Computer-savvy with a working knowledge of logistics software and Microsoft Office products
• Outstanding organizational and coordination abilities
• Great record-keeping abilities
• Excellent math skills
• Excellent communication and interpersonal skills

WORK ENVIRONMENT:

Work is generally performed in a warehouse environment. The noise level is moderate. Generally, well ventilated, and well lit. Warehouse team members may be required to wear protective clothing. Additionally, may operate heavy equipment and strict safety regulations may be required.

PHYSICAL EFFORT:

Work is physically strenuous and team members are required to lift heavy packages up to 50 pounds. Work may require excessive bending or stooping. Team members may be required to climb ladders, use hand tools, and/or use heavy machinery (e.g., forklift, etc.). The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Light duty options may be available.

PortCity is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.