Operations cum Branch Manager

Job Title: Operations-cum-Branch Manager

Company: Juzgo Holidays World LLP
Location: Coimbatore, Tamil Nadu
Job Type: Full-time | On-site

Job Summary

We are looking for an experienced Operations-cum-Branch Manager to oversee the complete functioning of our Coimbatore branch. The ideal candidate will manage day-to-day operations, lead the team, ensure excellent customer service, handle vendor coordination, and drive branch sales and performance.

Key Responsibilities

• Oversee daily branch operations including bookings, customer handling, service coordination, and issue resolution.
• Manage and lead branch staff — training, scheduling, monitoring, and performance management.
• Ensure smooth coordination with vendors (hotels, transport, tours, visa partners, etc.).
• Achieve monthly branch targets related to revenue, sales, and customer satisfaction.
• Handle customer escalations and ensure timely and effective solutions.
• Monitor branch expenses, prepare performance reports, and ensure profitability.
• Maintain compliance with company policies, documentation accuracy, and process standards.
• Improve operational efficiency and ensure high service quality.
• Build strong customer and vendor relationships to support business growth.

Required Skills & Qualifications

• Bachelor’s degree in Tourism, Business Administration, Hospitality, or related field (preferred).
• 6–10+ years of experience in travel & tourism operations or branch/office management.
• Strong leadership and team-handling skills.
• Excellent customer service, communication, and problem-solving abilities.
• Knowledge of travel booking processes (flights, hotels, packages, visa, insurance).
• Ability to manage targets, budgets, and branch performance.
• Vendor management and negotiation skills.
• Ability to multitask and handle a fast-paced environment.

Salary:

Based on experience + performance incentives.

Work Schedule

• Full-time
• Monday–Saturday.

Contact Details :
ARTHI S/ 7418611005
arthi@juzgoholidays.com.

Job Types: Full-time, Permanent

Pay: ₹28,000.00 - ₹55,000.00 per month

Benefits:

• Cell phone reimbursement
• Food provided
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person