Operations & Customer Service Coordinator

Operations & Customer Service CoordinatorSparta Mech Ltd – Hereford

Full Time | Office Based with Flexible Working Options
Salary: £26,500 – £29,500 depending on experience

Sparta Mech Ltd are a growing mechanical and renewable energy company based in Hereford, specialising in Air Source Heat Pumps, Air Conditioning, Plumbing, Heating and Ventilation systems across domestic and commercial projects.

Due to continued growth, we are looking for an organised and motivated person to join our office team and grow with the business long term.

This role would suit somebody who enjoys working in a fast-paced environment, takes pride in organisation and customer service, and wants an opportunity to progress within a growing company.

The Role

The successful applicant will support the day-to-day running of the office and help ensure jobs, engineers and customer communication are managed efficiently.

Responsibilities will include:

• Answering customer calls and emails
• Booking and scheduling jobs
• Organising engineer diaries
• Checking reports and arranging follow-up works
• Assisting with quotations and customer updates
• Liaising with suppliers and ordering materials
• Helping ensure customer satisfaction and aftercare
• General office administration and organisation

What We’re Looking For

We are looking for somebody who is:

• Organised and reliable
• Friendly and professional with customers
• Confident using computers and office systems
• Able to manage multiple tasks at once
• Willing to learn and develop within the business
• Positive and proactive in their approach

Experience within construction, plumbing, heating, HVAC or office coordination would be beneficial but is not essential for the right person.

What We Offer

• Competitive salary based on experience
• Company pension
• Paid holidays plus bank holidays
• Office-based role with some flexibility for occasional home working
• Long-term progression opportunities within a growing company
• Friendly and supportive working environment

About Sparta Mech Ltd

Sparta Mech Ltd are an established and growing company working across Herefordshire and surrounding areas. We pride ourselves on quality workmanship, customer service and building a strong long-term team.

If you are looking for a role where you can develop, grow with the company and become an important part of the business, we would love to hear from you.

Please send your CV along with a short message explaining why you feel you would suit the role.

Pay: £24,420.00-£29,500.00 per year

Benefits:

• Company pension
• Free parking

Work Location: In person