Operations & Customer Service Coordinator Bilingual

Position Overview: We are seeking a highly organized and bilingual (Arabic/English) Operations & Customer Service Coordinator to oversee daily customer communication and team operations. The ideal candidate will be a proactive and professional link between our clients and our operations team, ensuring smooth service delivery and outstanding customer satisfaction.

Key Responsibilities:

Customer Communication & Relations:

· Serve as the primary point of contact for customer inquiries via phone, email, and WhatsApp.

· Proactively follow up with customers to gather feedback, confirm appointments, and address any concerns.

· Send polite and professional payment reminders and follow up on outstanding invoices via WhatsApp and other communication channels.

· Build and maintain strong, positive relationships with our client base.

Team Coordination & Scheduling:

· Prepare and manage the daily and weekly schedule for the operations team (e.g., car-washers, drivers).

· Assign tasks and ensure the team has clear instructions for each job.

· Communicate effectively with the operations team and customers in both English and Arabic to relay instructions and updates.

Administrative Duties:

· Perform basic administrative tasks including data entry, updating customer records, and managing service logs.

· Monitor inventory levels of washing supplies and place orders as needed.

· Prepare daily or weekly reports on team productivity and customer feedback for management.

Qualifications & Skills:

· Essential: Experienced in Operations Role 2-3 Years

· Essential: Fluency in both English and Arabic (spoken) is mandatory.

· Proven experience in a customer service, coordination, or administrative role.

· Except communication and interpersonal skills, with a polite and professional phone manner.

· Strong organizational skills and the ability to multitask in a fast-paced environment.

· Proficiency in using WhatsApp, email, and basic office software (e.g., MS Word, Excel).

· Proactive, problem-solving attitude and a keen eye for detail.

What We Offer:

· A competitive salary and benefits package.

· A supportive and energetic work environment.

· Opportunities for professional growth and development.

Job Types: Full-time, Permanent

Pay: QAR3,000.00 - QAR3,500.00 per month

Application Question(s):

• This role requires you to transfer your visa to our company. Are you willing and able to do this?
• On a scale of 1-10, how would you rate your fluency in spoken Arabic?
• Due to the significant investment we make in training and the sensitive nature of our business operations and client lists, we require a long-term commitment. This role requires you to sign an official 5-year agreement that includes clauses on confidentiality (secrecy) and non-competition.

Are you comfortable with this condition of employment?

Education:

• Bachelor's (Preferred)

Experience:

• Operations: 2 years (Required)